Service Contract Executive | Al-Futtaim Automotive | Aftersales | BYD

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading automotive company in Dubai seeks a Service Contract Executive to prepare and manage service contracts in the BYD Aftersales department. This role requires strong analytical skills and collaboration with various teams to ensure contract efficiency and accuracy. Candidates should possess advanced knowledge of SAP IS AUTO and Microsoft Excel, with a minimum of 3 years' experience in automotive aftersales. Competitive salary and benefits offered.

Qualifications

• Minimum 3 years of experience in service contract or pricing analyst roles.
• Mandatory experience in automotive aftersales.
• Working knowledge of BI reporting attributes.

Responsibilities

• Prepare service contracts for new models and modify existing contracts as needed.
• Maintain service contracts in the system to ensure accuracy and prevent revenue loss.
• Update service contract parts pricing to reflect current rates.
• Create and maintain service contracts for fleet customers.
• Generate ad-hoc reports to provide necessary information to stakeholders.
• Provide contract-related support to branches.
• Collaborate with corporate department on pricing requests.

Skills

SAP IS AUTO

Microsoft Excel

Analytical skills

Interpersonal skills

Communication skills

Education

Graduate or diploma holder with automotive experience

Tools

Microsoft Office

Job description

Service Contract Executive | Al-Futtaim Automotive | Aftersales | BYD

The Service Contract Executive is responsible for preparing and maintaining service contracts within the BYD Aftersales department. This role involves close coordination with branch offices to provide support and ensure that contract-related queries, such as transfers and terminations, are processed efficiently. The position requires strong analytical skills to handle numerous contracts and pricing requests accurately, which is important for preventing revenue loss and supporting new business initiatives. Success in this role depends on the ability to manage tasks within deadlines and work collaboratively with various teams across the organization.

What You Will Do

• Prepare service contracts for new models and modify existing contracts as needed.
• Maintain service contracts in the system to ensure accuracy and prevent revenue loss.
• Update service contract parts pricing to reflect current rates.
• Create and maintain service contracts for fleet customers.
• Generate ad-hoc reports to provide necessary information to stakeholders.
• Provide contract-related support to branches, including handling contract transfers, terminations, refund requests, and reinstatements within specified timeframes.
• Collaborate with the corporate department on pricing requests for new initiatives.
• Ensure completion of tasks by specified deadlines, maintaining high accuracy and efficiency.

Required Skills To Be Successful

• Advanced knowledge of SAP IS AUTO and Microsoft Excel.
• Strong analytical and coordination skills with attention to detail.
• Proficient communication and interpersonal skills.
• Ability to work under pressure and meet deadlines effectively.

What Qualifies You For The Role

• Graduate or diploma holder, preferably with automotive experience.
• Minimum 3 years experience in a similar position, specifically in service contract or pricing analyst roles.
• Mandatory experience in automotive aftersales.
• Advanced Microsoft Office skills, particularly in Excel and SAP IS AUTO.
• Working knowledge of BI reporting attributes.