Service Champion Service Champion - Part Time (Emiratized)

Remote DXB; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a customer service professional in the UAE to welcome clients and support transactions at the branch. You will educate customers on FAB Mobile and digital banking services, guide ATM usage, and help process deposits, withdrawals, and foreign exchange.

You will also generate leads through cross-selling, ensure compliant and error-free transactions, and uphold high NPS under the 'Customer First' policy, while maintaining confidentiality and professional

Qualifications

• Must have knowledge of customer service principles.
• Strong computer skills and attention to detail.
• Ability to maintain high levels of confidentiality.

Responsibilities

• Welcome customers and create a positive first impression at the branch.
• Support customer requests including deposits, withdrawals, and foreign exchange.
• Educate customers on FAB Mobile and digital banking services.
• Guide customers to use ATMs and CDMs for self-service.
• Generate leads and meet referral targets through cross-selling.
• Ensure error-free transactions and adhere to compliance and risk policies.
• Maintain high NPS scores by following the 'Customer First' policy.

Skills

Customer service principles

Computer skills

Confidentiality

Education

High School graduate

Job description

Responsibilities

• Welcome customers and create a positive first impression at the branch
• Support customer requests including deposits, withdrawals, and foreign exchange
• Educate customers on FAB Mobile and digital banking services
• Guide customers to use ATMs and CDMs for self-service
• Generate leads and meet referral targets through cross-selling
• Ensure error-free transactions and adhere to compliance and risk policies
• Maintain high NPS scores by following the 'Customer First' policy

Requirements

• High School graduate
• 2 years of relevant experience in the banking sector
• Knowledge of customer service principles
• Strong computer skills and attention to detail
• Ability to maintain high levels of confidentiality

About the Company

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions, offering a wide range of personal and private banking services.