Senior Waiter

Accor Hotels; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking an experienced Senior Waiter to enhance the dining experience for guests at their establishment. This role requires 3-5 years in fine dining, strong customer service abilities, and previous leadership experience. The Senior Waiter will mentor junior staff and ensure service excellence. Knowledge of POS systems, wine, and culinary etiquette is essential. A high school diploma and food safety certification are preferred. This position offers a chance to excel in a fast-paced luxury environment.

Qualifications

• 3-5 years of experience in fine dining or upscale restaurants.
• Previous leadership experience as a head waiter or team lead.
• Excellent customer service skills with a professional demeanor.
• Strong communication and interpersonal skills.
• In-depth knowledge of food service and dining etiquette.
• Extensive wine and beverage knowledge.

Responsibilities

• Provide outstanding customer service, ensuring guest satisfaction.
• Lead and mentor junior wait staff, setting service excellence standards.
• Process guest orders accurately using POS system.
• Upsell menu items to enhance guest experience.
• Maintain cleanliness and hygiene standards in dining area.

Skills

Customer service excellence

Leadership skills

Communication skills

Conflict resolution

Problem-solving

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking an experienced and professional Senior Waiter to join our upscale dining establishment in the heart of Dubai, United Arab Emirates. As a Senior Waiter, you will play a crucial role in delivering exceptional dining experiences to our discerning guests while leading and mentoring our service team.

• Provide outstanding customer service, ensuring guest satisfaction at all times
• Lead and mentor junior wait staff, setting high standards for service excellence
• Take and process guest orders accurately using the Point of Sale (POS) system
• Demonstrate extensive knowledge of our menu, including ingredients, preparation methods, and wine pairings
• Upsell menu items and promote daily specials to enhance guest experience and increase revenue
• Maintain a clean and organized dining area, adhering to food safety and hygiene standards
• Handle cash and credit transactions with accuracy and efficiencyResolve guest concerns promptly and professionally
• Collaborate with kitchen staff to ensure timely and accurate food delivery
• Assist in training new team members on service procedures and standards
• Adapt to changing needs in a fast-paced, luxury dining environment

Qualifications

• 3-5 years of experience in fine dining or upscale restaurants
• Previous leadership experience as a head waiter or team lead
• Excellent customer service skills with a professional and supportive demeanor
• Strong communication and interpersonal skills
• In-depth knowledge of food service, international cuisine, and dining etiquette
• Proficiency in using Point of Sale (POS) systems
• Extensive wine and beverage knowledge
• Demonstrated ability to work efficiently in a fast-paced environment
• Strong conflict resolution and problem-solving skills
• Basic math skills for handling financial transactions
• High school diploma or equivalent
• Food safety certification (preferred)
• Wine certification, such as Sommelier certification (preferred)
• Familiarity with luxury hospitality standards
• Flexibility to work in different locations within Dubai, as needed