Senior Waiter

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury dining establishment in Dubai is looking for an experienced Senior Waiter to enhance guest experiences and lead the service team. This role requires 3-5 years in fine dining, strong leadership skills, and extensive knowledge of food and beverages. Responsibilities include providing excellent customer service, training junior staff, and managing guest orders effectively. The position is full-time and offers a vibrant work environment where flexibility is essential.

Qualifications

• 3-5 years of experience in fine dining or upscale restaurants.
• Previous leadership experience as a head waiter or team lead.
• Demonstrated ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide outstanding customer service ensuring guest satisfaction at all times.
• Lead and mentor junior wait staff setting high standards for service excellence.
• Upsell menu items and promote daily specials.

Skills

Customer service excellence

Leadership and mentoring

POS system proficiency

Interpersonal communication

Food and beverage knowledge

Problem-solving

Education

High school diploma or equivalent

Food safety certification (preferred)

Wine certification (preferred)

Job description

We are seeking an experienced and professional Senior Waiter to join our upscale dining establishment in the heart of Dubai United Arab Emirates. As a Senior Waiter you will play a crucial role in delivering exceptional dining experiences to our discerning guests while leading and mentoring our service team.

• Provide outstanding customer service ensuring guest satisfaction at all times
• Lead and mentor junior wait staff setting high standards for service excellence
• Take and process guest orders accurately using the Point of Sale (POS) system
• Demonstrate extensive knowledge of our menu including ingredients preparation methods and wine pairings
• Upsell menu items and promote daily specials to enhance guest experience and increase revenue
• Maintain a clean and organized dining area adhering to food safety and hygiene standards
• Handle cash and credit transactions with accuracy and efficiency
• Resolve guest concerns promptly and professionally
• Collaborate with kitchen staff to ensure timely and accurate food delivery
• Assist in training new team members on service procedures and standards
• Adapt to changing needs in a fast-paced luxury dining environment

Qualifications

• 3-5 years of experience in fine dining or upscale restaurants
• Previous leadership experience as a head waiter or team lead
• Excellent customer service skills with a professional and supportive demeanor
• Strong communication and interpersonal skills
• In-depth knowledge of food service international cuisine and dining etiquette
• Proficiency in using Point of Sale (POS) systems
• Extensive wine and beverage knowledge
• Demonstrated ability to work efficiently in a fast-paced environment
• Strong conflict resolution and problem-solving skills
• Basic math skills for handling financial transactions
• High school diploma or equivalent
• Food safety certification (preferred)
• Wine certification such as Sommelier certification (preferred)
• Familiarity with luxury hospitality standards
• Flexibility to work in different locations within Dubai as needed

Remote Work

No

Employment Type

Full-time