Senior Vice President, Head of Product - Unsecured Lending, Retail Banking

RAK BANK; United Arab Emirates; On-site; AED 300,000 - 450,000; Full time

Job summary

A leading bank in the UAE is seeking a Senior Vice President for Unsecured Lending to define strategies and lead digital transformation initiatives in personal loans. The ideal candidate will have over 10 years of experience in retail banking product management, a strong understanding of UAE regulations, and expertise in driving profitable lending propositions. This role demands a strategic mindset and robust leadership in cultivating high-performing teams.

Qualifications

• 10+ years in retail banking product management with direct P&L ownership.
• Proven success in digitizing loan journeys and embedding automation.
• Knowledge of UAE lending regulations and experience with analytics teams.

Responsibilities

• Define and own the long-term strategy and roadmap for unsecured lending.
• Champion digital transformation through automation and analytics.
• Lead product innovation with fast, personalized, and commercially viable propositions.

Skills

Deep knowledge of unsecured lending

Expertise in funnel management

Skilled in fraud prevention

Strategic vision

Leadership capabilities

Strong cross-functional influence

Education

Bachelor’s degree in Business, Finance, or related field

MBA preferred

Job description

About the role:

This role reports to the Head of Retail Lending, Personal Banking and serves as the product leader and P&L owner for personal loans, including microfinance and advance against salary for both expatriates and nationals. The Senior Vice President, Head of Product - Unsecured Lending, Retail Banking sets the long-term strategy and roadmap for unsecured lending, driving digital transformation, customer‑centricity, and commercialization of lending journeys. The role is pivotal in balancing growth, risk, and experience to build a profitable, digital‑first lending franchise.

What You’ll Be Doing:

• Define and own the long‑term strategy and roadmap for unsecured lending.
• Champion digital transformation through automation, analytics, and seamless loan journeys.
• Lead product innovation with fast, personalized, and commercially viable propositions.
• Own the P&L for unsecured lending, optimizing pricing, credit limits, and pre‑approved offers.
• Monitor and improve funnel performance, approval rates, and conversion metrics.
• Drive portfolio optimization through data‑driven testing and strategic partnerships.
• Deliver transparent and customer‑friendly lending journeys across all channels.
• Enhance retention and cross‑sell through segmentation and personalized campaigns.
• Embed NPS as a core measure and reduce complaints through rapid resolution.
• Build and lead a high‑performing team with expertise in lending, analytics, and risk.
• Inspire innovation and commercial focus across cross‑functional squads.
• Ensure compliance with UAE Central Bank regulations and internal policies.
• Lead governance frameworks (RCSA, audits) and mitigate emerging risk.

What we're looking for:

• Bachelor’s degree in Business, Finance, or related field; MBA preferred.
• 10+ years in retail banking product management with direct P&L ownership.
• Proven success in digitizing loan journeys and embedding automation/analytics.
• Strong expertise in pricing, limits, pre‑approvals, and fraud management.
• Knowledge of UAE lending regulations and experience with analytics teams.
• Fluency in English required; Arabic preferred.

Skills:

• Deep knowledge of unsecured lending and risk–reward trade‑offs.
• Expertise in funnel management, pricing, and digital ecosystems.
• Skilled in fraud prevention, credit policy, and data‑driven decisioning.
• Strategic vision with strong commercial acumen.
• Leadership and mentoring capabilities.
• Agility, resilience, and a growth mindset.
• Strong cross‑functional influence and stakeholder management.