Senior Vice President, Business Credit Office & Credit & Capital Management

HSBC; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A global financial services company is looking for a Senior Vice President in Dubai to lead the Business Credit Office. The ideal candidate will have extensive experience in managing credit portfolios, a strong background in team leadership, and excellent stakeholder management skills. Responsibilities include ensuring a seamless credit process for clients, driving technology adoption, and monitoring feedback for continuous improvement. This role requires strategic thinking and excellent communication skills.

Benefits

Continuous professional development

Flexible working environment

Inclusive workplace

Qualifications

• Extensive experience in credit and lending management.
• Proven track record in leading and managing teams.
• Strong stakeholder management skills.
• Expertise in credit risk management.
• Excellent analytical and problem-solving skills.

Responsibilities

• Develop and lead a high performing team for the Business Credit Office.
• Ensure seamless customer experience for credit and lending processes.
• Drive technology adoption and customer experience initiatives.
• Monitor customer and stakeholder feedback for improvements.
• Participate in deal discussions with clients.

Skills

Stakeholder management

Analytical skills

Credit risk management

Problem-solving

Communication skills

Education

Degree in Business, Finance or related field

Graduation degree

Job description

Senior Vice President, Business Credit Office – Credit & Capital Management – Job ID: 18868

Some careers offer brighter prospects than others.

HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long‑term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Credit & Capital Management Services (CCMS) under CIB are in the process of implementing a new, modern, and consistent E2E operating model. A key component of this operating model is the introduction of a first line credit management office, the Business Credit Office (BCO). The BCO function will complete tasks currently owned by multiple actors in the management of the first line credit risk responsibilities including structuring, credit analysis and rating recommendation, client credit monitoring tasks, credit terms and docs negotiation with WCMR and clients acting as a single handoff from a RM to the BCO for all Credit & Lending (C&L) tasks, creating a single control point. The function will be client facing and customer service orientated.

The Senior Vice President, Business Credit Office will be responsible for developing and leading a high performing, client centric BCO team and ensuring exemplary risk management acumen and control standards are embedded within the end-to-end C&L process. In discharging their duties, the role holder must implement a common, reliable, and predictable underwriting and lending process, that protects the business from exposure, whilst responding to clients borrowing needs. The role holder will work closely with the Coverage and Transaction Support teams to ensure seamless customer experience and consistency of service globally.

In this role, you will:

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
• Lead and manage the end-to-end C&L journey, ensuring a seamless and efficient process for customers and internal stakeholders.
• Continuously drive improvement in productivity of the BCO team whilst enhancing client experience.
• Drive adoption of technology/digital and customer experience improvement initiatives, aligning with a global C&L operating model.
• Monitor and analyse customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
• Work with the Head of BCO to ensure risks and issues related to C&L are escalated to country, regional and global stakeholders and resolved in a satisfactory manner.
• Drive continuous improvement initiatives across credit analysis activities to deliver a high and consistent standard, including training initiatives across the teams
• Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk teams.
• Develop and maintain a diverse, innovation-driven BCO team, ensuring high levels of engagement and satisfaction.
• Participate in deal discussions and meetings with clients or credit risk as required.
• Protect the Bank by acting as First Line of Defence and observing all controls.
• Identify and anticipate all types of risks (e.g., industry, portfolio, diversification, sovereign, commercial, currency, etc.) and identify micro and macro trends impacting the credit portfolio, working with WCRM and business heads to take appropriate steps in changes to underwriting criteria and conducting rapid portfolio reviews.
• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
• Work with the Head of BCO to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds

To be successful in the role, you should meet the following requirements:

• Extensive experience in C&L, with a background in managing loan portfolios.
• Proven track record in leading and managing teams, with experience in organisational design and strategic planning,
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior stakeholders.
• Expertise in credit risk management and control assessment
• Excellent analytical and problem‑solving skills, with the ability to articulate customer feedback and distil key areas of focus.
• Proven ability managing in a large and complex operational environment.
• Strong commercial mindset
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Working knowledge of operationalising policies and procedures for managing or minimising risk – including credit, operational, regulatory and reputational risk – in accordance with the Group Standards Manual, Risk FIM, relevant guidelines
• Degree in Business, Finance or related field is highly desirable
• Graduation degree is a must – to secure a UAE Visa and Work Permit

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.