Senior Training Specialist for Banking & FinTech Programs

Concentrix; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer engagement company in the United Arab Emirates is seeking a Trainer II responsible for delivering effective training for new hires and product updates. The role requires a Bachelor's degree and experience in training methodologies, specifically in a call center environment. Strong communication skills in both English and Arabic are necessary. The Trainer will monitor student progress and provide constructive feedback, ensuring competency levels meet business needs.

Qualifications

• 2-4 years of relevant experience preferred.
• Experience in training methodologies and soft skills in a Call Centre.
• Strong communication skills in English and Arabic.

Responsibilities

• Deliver client-focused training for new hires and product updates.
• Monitor student progress and provide feedback during training.
• Evaluate training effectiveness using feedback methods.

Skills

Communication skills

Critical thinking

Time management

Team building

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

A leading customer engagement company in the United Arab Emirates is seeking a Trainer II responsible for delivering effective training for new hires and product updates. The role requires a Bachelor's degree and experience in training methodologies, specifically in a call center environment. Strong communication skills in both English and Arabic are necessary. The Trainer will monitor student progress and provide constructive feedback, ensuring competency levels meet business needs.