Senior Telesales Digital Fulfilment Lead (Remote)

Abu Dhabi Commercial Bank; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Senior Officer for Telesales Digital Fulfilment. The ideal candidate should have at least 4 years of experience in banking telesales or digital fulfilment, alongside a Bachelor's degree in Business Administration or Marketing. Responsibilities include executing telesales requests and managing sales leads to ensure compliance with internal policies. This role offers a competitive salary and a comprehensive benefits package, including flexible working options.

Benefits

Competitive Salary

Comprehensive Benefits Package

Flexible Working Options

Learning and Development Opportunities

Qualifications

• At least 4 years of experience in banking telesales or digital fulfilment.
• Knowledge of telesales processes and digital fulfilment workflows.
• Understanding of banking products and regulatory compliance.

Responsibilities

• Execute fulfilment of telesales requests by validating customer information.
• Track and manage sales leads received through digital channels.
• Conduct verification calls and obtain necessary documentation.
• Monitor fulfilment queues and system dashboards.
• Ensure fulfilment activities adhere to internal policies and regulations.
• Generate and analyse fulfilment reports to track performance metrics.
• Respond to customer queries related to telesales fulfilment.
• Collaborate with internal teams and external vendors.
• Adhere to organisational and departmental policies and procedures.
• Deliver the Bank’s required levels of service in all interactions.

Skills

Communication skills

Persuasion skills

Attention to detail

Analytical capabilities

Problem-solving skills

Education

Bachelor's Degree in Business Administration or Marketing

Intermediate/Graduate Degree

Tools

CRM systems

MS Office tools

Job description

A leading financial institution in the UAE is seeking a Senior Officer for Telesales Digital Fulfilment. The ideal candidate should have at least 4 years of experience in banking telesales or digital fulfilment, alongside a Bachelor's degree in Business Administration or Marketing. Responsibilities include executing telesales requests and managing sales leads to ensure compliance with internal policies. This role offers a competitive salary and a comprehensive benefits package, including flexible working options.