Senior Technician - Security Systems

Johnson Controls; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading building technologies company in Dubai seeks a Senior Technician to manage security systems installations and maintenance. The ideal candidate will have a diploma or degree in electrical/electronic engineering and at least 5 years' experience in handling security systems. Strong customer service skills and the ability to multi-task are essential. The role offers a dynamic work environment with a focus on technical proficiency and customer satisfaction.

Qualifications

• Minimum 5 years’ experience with programming, installation, commissioning & servicing of various brands.
• Proven technical knowledge and experience of working on integration with visitor management and security systems.
• Ability to interpret blueprints, diagrams, and specifications.

Responsibilities

• Carry out service, maintenance, and retrofit projects on building technologies.
• Build customer relationships and coordinate on-site activities.
• Perform scheduled preventative maintenance and submit reports.

Skills

Problem-solving skills

Customer service skills

Technical knowledge of security systems

Communication skills

Ability to multitask

Education

Diploma / bachelor's degree in electrical/Electronic stream

Tools

CCTV Systems

Access Control Systems

Intercom Systems

Microsoft SQL

Job description

What you will do

Senior Technician is a key role reporting directly to the Operations Team Lead/ Operations Manager, Aftermarket Security Segment and will be based in Dubai. The Aftermarket Security team carries out service, maintenance and retrofit projects on Building Technologies and Solutions including and not limited to CCTV Systems, Access Control System (ACS), Intercom Systems, Automatic Number Plate Recognition (ANPR) Systems, ACS related devices (gate barriers, bollards, flap barriers, turnstiles), Parking Management Systems and Parking Guidance Systems

As a Senior Technician, you will carry out all the activities related to site implementation of the Security system including and not limited to:

• Customer relationship building.
• Site co-ordination between Customer, Sub-contractor, Supervisor, field and office team.
• Keeping track and executing the scheduled planned preventive maintenance (PPM) activities.
• Building and submitting the PPM and technical reports to the customer as per the JCI standards.
• Executing the assigned L&M and POC job which includes testing and commissioning and providing timely progress report.
• Submitting the required reports on time to the office team for invoicing the jobs.

You will be part of a team, where you will be exposed to a dynamic environment that provides a platform for you to develop your technical and project execution skills.

How you will do it

As a Senior Technician you shall use your understanding of the operating principle of the various security systems and solutions to devise the correct and safe control strategies. An excellent technical and analytical capability is a must to be able to carry out your daily tasks. You shall handle several different projects at all different stages of completion simultaneously and without compromising attention and quality on anyone. The ability to multi-task is key.

You will liaise with all concerned parties to ensure on-time reporting, transparency, and timely resolution of any kind of site related issues. Your work will have a high inclination towards technical aspect of security management systems. While official training shall be provided, most of the learning shall happen on the field mainly in the form of self-study and seeking guidance of experienced staff and technical support. Hence a self-learning aptitude is an absolute must.

You shall always demonstrate your expertise by conducting system operation training and creating handover documents to ensure a smooth handover to customers and by maintaining a high standard of safety yourself and sub-contractors.

What we look for

Required

• Diploma / bachelor’s degree in electrical/Electronic stream or equivalent.
• Minimum 5 years’ experience with programming, installation, Commissioning & Servicing of Various Brands CCTV (Bosch Milestone, Pelco Endura & Video Expert, Exacq Vision, Wisenet, Genetec & Access Control systems (P2K, C CURE, CEM, Genetec applications), Intercom systems and ANPR.
• Proven technical knowledge and experience of working on Integration with Visitor Management, Intercoms, Fire, Bollards, Speed gates, Intrusion, Room booking and Facial Recognition systems.
• Proven technical knowledge and experience of working on high level Integration with Lifts.
• Proven technical knowledge and experience of working on Thermal Cameras & Perimeter detectors.
• Proven technical knowledge and experience of networking and Microsoft SQL.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
• Candidate must possess excellent written/verbal communication and customer service skills. Read and understand blueprints, diagrams, submittals and specifications used in installation activities.
• Must adhere to company safety policies and procedures to ensure all duties are performed in a safe and professional manner.
• Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
• Conducts self-study (reading, research and practice) to improve and maintain technical proficiency. Completes all training and certifications as required by the company.
• Ensures ultimate customer satisfaction levels with assigned customers.
• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
• Ability to work independently with minimal supervision.
• Ability to multi-task.

Preferred

• Experience in multi brand VMS, ACS, ANPR and intercom systems
• Experience in handling SIRA related activities
• Holder of valid UAE driving license