Senior Technical Support Engineer – Fortinet & Telco

Fortinet; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A cybersecurity company is looking for a skilled technical support professional in Dubai. The role involves troubleshooting Fortinet products, managing customer communications, and maintaining technical relationships. Applicants should have 4-6 years of experience in technical support, a Bachelor's degree in a relevant field, and be proficient in English; French is a plus. This position is office-based and requires effective communication and customer handling skills.

Qualifications

• 4-6 years of experience in a technical support role.
• Advanced knowledge of English is essential.
• French proficiency is highly desirable.

Responsibilities

• Advanced troubleshooting on the full range of Fortinet products.
• Track, maintain and prioritize technical cases until closure.
• Manage customer communications and expectations until case closure.
• Build and maintain a long-term technical relationship with customers.
• Create technical documentation to improve knowledge base.

Skills

Advanced troubleshooting

Effective communication

Customer handling skills

Data networking protocols (TCP/IP)

Problem solving skills

Experience in security products

Business level English

French (desirable)

Education

Bachelor's degree in Computer Science

Job description

A cybersecurity company is looking for a skilled technical support professional in Dubai. The role involves troubleshooting Fortinet products, managing customer communications, and maintaining technical relationships. Applicants should have 4-6 years of experience in technical support, a Bachelor's degree in a relevant field, and be proficient in English; French is a plus. This position is office-based and requires effective communication and customer handling skills.