Senior Technical Support Engineer - Blockchain & Web3

Fireblocks; Dubai; Hybrid; AED 80,000 - 100,000; Full time

Job summary

A leading blockchain service provider is seeking a Senior Technical Support Engineer to tackle complex technical issues and enhance customer satisfaction. The ideal candidate will have 2–4 years of experience in technical support and a solid understanding of blockchain and Web3 technologies. Responsibilities include troubleshooting escalated cases, mentoring team members, and collaborating with multiple departments. Applicants should be comfortable managing urgent requests and support customers during APAC working hours.

Qualifications

• 2–4 years of experience in Technical Support or similar technical troubleshooting role.
• Solid understanding of Web3 and blockchain fundamentals.
• Ability to manage multiple complex cases simultaneously.

Responsibilities

• Investigate and resolve complex technical issues escalated from the Frontline Support Team.
• Assist customers with the implementation of Dynamic features.
• Collaborate with Engineering and Product teams to resolve advanced cases.

Skills

Technical Support

Customer Success Engineering

Debugging APIs and SDKs

Blockchain knowledge

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Slack

Google Meet

Job description

A leading blockchain service provider is seeking a Senior Technical Support Engineer to tackle complex technical issues and enhance customer satisfaction. The ideal candidate will have 2–4 years of experience in technical support and a solid understanding of blockchain and Web3 technologies. Responsibilities include troubleshooting escalated cases, mentoring team members, and collaborating with multiple departments. Applicants should be comfortable managing urgent requests and support customers during APAC working hours.