Senior Technical Consultant

Intertec Systems; Dubai; On-site; AED 446,000 - 737,000; Full time

Job summary

Intertec Systems in Dubai is seeking a Senior Technical Consultant who bridges Application Delivery, Engineering, and L1 Support for Oracle Unifier, Fusion Cloud, and Opera PMS. You will translate business needs into robust support processes and governance.

You will lead end-to-end projects, define scope and timelines, and coordinate cross-functional teams, vendors, and IT while improving SOPs and access controls across systems.

Qualifications

• 8–12+ years total IT experience
• Hands-on experience with Oracle Unifier and Oracle Fusion Cloud Applications
• PMP, PRINCE2, or equivalent certification is a plus

Responsibilities

• Application & Solution Ownership: Provide technical oversight across Oracle Unifier; support solution design, enhancements, and ongoing optimization of applications.
• Project Management & Delivery: Lead and manage application-related projects end-to-end; define scope, timelines, deliverables, and resource planning.
• L1 Support Enablement & Governance: Mediate between Application Teams and L1 Support; translate requirements into operational instructions; enable L1 tasks; govern L1 activities including provisioning, RBAC, access audits.
• Access & Identity Management: Ensure RBAC; validate access requests against roles; coordinate access reviews; work with security/compliance teams.
• Integration & Technical Coordination: Oversee integrations between Oracle Fusion, Unifier, Opera, and third-party systems; ensure data flow and issue resolution.
• Stakeholder & Communication Management: Serve as contact for business teams; run governance meetings; provide updates; facilitate training and escalation as needed.

Skills

Stakeholder management

Communication

Project management

Education

Graduation

Tools

Oracle Unifier

Oracle Fusion Cloud Applications

Opera PMS

Job description

We are seeking a Senior Technical Consultant with a strong blend of application expertise and project management capabilities across Oracle Unifier, Oracle Fusion, and Oracle Hospitality (Opera PMS).This role will act as a key bridge between the Application Delivery/Engineering teams and L1 Application Support, ensuring seamless translation of business and technical requirements into operational support activities such as user access management, provisioning, and permissions control.

Qualification:

Graduation

Certification:

PMP, PRINCE2, or equivalent certification is a plus

Experience:

8–12+ years total IT experience

Reponsibilities:

Application & Solution Ownership

• Provide technical oversight across:
• Oracle Unifier
• Support solution design, enhancements, and ongoing optimization of applications.
• Ensure application configurations align with business processes and governance standards.

Project Management & Delivery

• Lead and manage application-related projects and enhancements end-to-end.
• Define scope, timelines, deliverables, and resource planning.
• Track project progress, risks, and dependencies, ensuring on-time delivery.
• Coordinate with cross-functional teams including business, vendors, and IT.

L1 Support Enablement & Governance

• Act as a mediator between Application Teams and L1 Support:
• Translate functional and technical requirements into clear operational instructions.
• Enable L1 teams to effectively perform day-to-day support tasks.
• Govern and oversee L1 activities including:
• User provisioning and de-provisioning
• Role assignment and modification
• Access control and permission enablement
• Account audits and compliance checks
• Develop and maintain Standard Operating Procedures (SOPs) and playbooks for L1 teams.

Access & Identity Management

• Ensure proper implementation of role-based access control (RBAC) across systems.
• Validate user access requests against business roles and compliance policies.
• Coordinate periodic access reviews and ensure audit readiness.
• Work closely with security and compliance teams.

Integration & Technical Coordination

• Oversee integrations between:
• Oracle Fusion, Unifier, and Opera
• Third-party applications (HR systems, POS, CRM, etc.)
• Collaborate with integration teams to ensure smooth data flow and issue resolution.

Stakeholder & Communication Management

• Act as the single point of contact for business teams and application owners.
• Conduct regular governance meetings with L1 and application teams.
• Provide regular updates on system performance, incidents, and improvements.
• Facilitate training and knowledge transfer sessions.
• Provide L2/L3 escalation support when required.
• Identify automation opportunities for L1 repetitive tasks (user management, reporting).
• Continuously improve processes for efficiency, accuracy, and compliance.

Mandatory:

Technical & Application Skills

• Hands-on experience with:
• Oracle Unifier
• Oracle Fusion Cloud Applications

Project Management Skills

• Proven experience managing application delivery or transformation projects.
• Strong knowledge of:
• Risk and issue management
• PMP, PRINCE2, or equivalent certification is a plus.

Preferred Qualifications

• Experience in hospitality, real estate, or enterprise IT environments
• Knowledge of identity management tools (IAM solutions)
• Oracle certifications (Fusion / Unifier)
• Experience with automation tools or scripting

Soft Skills

• Strong stakeholder management and communication skills
• Excellent coordination and facilitation abilities
• Problem-solving mindset with attention to detail
• Ability to work in a fast-paced, multi-system environment

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