Senior Specialist Society Operations EMEA

CFA Institute; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading professional organization in Abu Dhabi is seeking a Senior Specialist Society Operations EMEA to empower volunteer leaders and enhance support for CFA societies across the region. The role involves providing operational expertise, developing training resources, and managing relationships with member societies. Candidates should possess a bachelor's degree, have 5 years of relevant experience, and be proficient in CRM management. The organization offers competitive compensation and comprehensive benefits, including health coverage and flexible work options.

Benefits

Comprehensive health coverage

Generous leave and time off

Competitive retirement plans

Flexible work options

Wellness and support programs

Qualifications

• 5 years experience in a professional association or membership organization.
• Proven ability to train and influence a broad range of stakeholders.
• Experience with event platforms and website operations.

Responsibilities

• Deliver on the society service model in EMEA.
• Support relationship management for 22 EMEA member societies.
• Manage communications to promote training and resources.

Skills

Hands-on experience with CRM/database management

Strong project delivery skills

Excellent communication

Collaboration in multicultural environments

Fluency in English

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Overview

Senior Specialist Society Operations EMEA

(Official job title: Associate Manager Society Operations EMEA)

Do you enjoy empowering volunteer leaders and small teams to achieve outsized impact? Are you motivated by using data, technology, and training to strengthen a global network? Would you like to play a pivotal role in supporting CFA societies across EMEA while building your own global career?

At CFA Institute our Member & Society Relations division works to enable 150 CFA societies around the world to deliver exceptional value to members and candidates.

As Senior Specialist Society Operations EMEA, you’ll be based in Abu Dhabi and provide operational expertise, training, and insights that help societies in the region thrive. You’ll partner closely with society leaders, staff, and colleagues across regions to ensure societies have the tools, processes, and support they need to deliver on our shared mission.

Responsibilities

• Deliver on the society service model in EMEA: resolve inquiries and escalations, develop and maintain self-service content, and provide training and resources.

• Support relationship management for 22 EMEA member societies working in coordination with portfolio leads.

• Lead regional implementation of society training, delivering live sessions and contributing to on-demand training resources.

• Manage communications to promote training, technology, marketing, and educational offerings and create content for platforms such as the Society Leader Hub and knowledge base.

• Prepare reports and conduct ad-hoc analysis that turns society data into actionable insights.

• Facilitate cross-society initiatives and operational best-practice sharing.

• Support Global Relations and Operations colleagues with various special projects and initiatives.

Qualifications

• Bachelors degree or equivalent experience.

• 5 years experience in a professional association, membership organisation, business administration, or account management.

• Hands-on experience with CRM/database management (Salesforce ideal), event platforms, and website operations (no coding required).

• Strong project delivery skills: structured, proactive, and metrics/OKR-driven.

• Proven ability to collaborate in multicultural, global, matrixed environments.

• Excellent communication and facilitation skills; able to train and influence a wide range of stakeholders.

• Fluency in English required; Arabic recommended; additional languages a plus.

• Learning agility, curiosity, and adaptability; AI familiarity is a bonus.

Why Join Us

• Play a key role in enabling societies to deliver impact at both regional and global scale.

• Gain exposure to global strategy, cross-regional collaboration, and senior leadership engagement.

• Be part of a supportive, mission-driven organisation that values professional growth, learning, and diversity.

At CFA Institute we are committed to transparency and equity in our hiring. We comply with wage transparency laws in many jurisdictions.

We provide the following information regarding compensation for this position: Expected salary range: AED 00 per year. All salary ranges are subject to adjustment based on experience, education, location, and other factors relevant to the position. Additional benefits include eligibility for an annual incentive bonus and a comprehensive medical benefits package.

About CFA Institute

CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees' well-being, offering industry-leading benefits like:

• Comprehensive health coverage for you and your family

• Generous leave and time off

• Competitive retirement plans

• Flexible work options

• Wellness, education, and support programs

If you feel this opportunity could be the next step in your career, we encourage you to click Apply and complete our three-minute application.

Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.

Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed, age, marital or partnership status, pregnancy and maternity, sexual orientation, gender, or any other basis protected by applicable law. This policy impacts all aspects of employment including recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees regardless of location.

If due to a disability or current medical condition you need an accommodation or assistance to complete a job application you can request one at any stage of the recruitment process. Please send an email to noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.

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Required Experience: Senior IC