Senior Service Engineer - Telecom

Hitachi; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global energy solutions provider is seeking a Senior Service Engineer in Abu Dhabi. In this role, you will perform high-complexity Telecom system upgrades, manage project documentation, and advise clients on operational enhancements. Candidates should have a relevant degree and exceptional communication skills. This full-time position emphasizes professional conduct and compliance with safety regulations in all interactions. A proactive approach and the ability to manage customer expectations are essential.

Qualifications

• Experience managing site activities and customer relationships.
• Ability to create work plans and manage cost estimates.
• Proficiency in English communication, both spoken and written.

Responsibilities

• Lead execution of SLA Programs for Control and Protection systems.
• Implement design changes and document project progress.
• Support project managers with claims and quality assurance.

Skills

Proficiency in Telecom SDH Multiplexer

Experience with PDH Multiplexer and Wireless Router/Bridges

Knowledge of Ethernet and MPLS-TP technologies

Client advisory on maintenance and upgrades

Presentation skills for training sessions

Project management support skills

Education

Bachelor's or Master's degree in relevant field

Job description

Location: Abu Dhabi, Abu Dhabi, United Arab Emirates

Job ID: R0100539

Date Posted:

Company Name: HITACHI ENERGY SYSTEMS LLC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description

The opportunity

As a responsible Senior Service Engineer you are to carry out the execution of SLA Programs Retrofit Upgradations Extensions and Modifications of Control and Protection systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently cost-effectively and in accordance with contract specifications quality standards and safety requirements.

How you'll make an impact

• Proficient in handling Telecom SDH Multiplexer PDH Multiplexer Wireless Router/Bridges Switches Routers PABX Systems Network Management Products.
• Works as a Telecom engineer in PDH SDH Ethernet MPLS-TP technologies with tendering team to understand end clients specifications/practices related to telecommunication products and propose a technical solution meeting the requirements.
• Advice clients on maintenance and upgradation of existing installed base.
• Give presentations / training on new products / solutions to internal / external customers and conduct POCs.
• Represents the Service Engineering function at project meetings and design review meetings.
• Implements design changes and the production of as built project documentation. Supports continuous improvement of project process and product and system design via provision of lessons learned feedback.
• Supports Project Managers in issuing claims (new scope of work cost impact time impact risk quantifications etc.).
• Creates work plans and cost estimates for work in an area of responsibility and proactively manages this work to deliver the agreed program on time on quality and at targeted cost.
• Performs site activities focused on finalizing customer acceptance certification. Acting as the HE led for Service Engineering activities on a project. Ensures that HE is presented as a professional organization in all interactions with the customer.
• Manages external organizations providing Service Engineering with equipment systems or services (e.g. issues permit work provides guidance on health and safety requirements and work practices accepts as complete work done).
• Coaches Associate with Service Engineers and use agreed processes and procedures to ensure that all Service Engineering activities comply with the required safety regulations and satisfy contractual requirements.
• Prepare project documentation such as SAT reports Incident reports RCA reports etc.
• Obtain approvals from utilities/customers for Service Engineering activities of Telecom Systems.
• You will be responsible for ensuring compliance with applicable external and internal regulations procedures and guidelines.
• Living Hitachi Energys core values safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelors degree or masters degree in a relevant field is preferred.
• Broad knowledge of HE systems and the technical environment.
• Knowledge & experience of third-party products and systems.
• Proactive coordination and reporting to Service Engineering Team Leader Follow HE HSE safety culture and practices.
• Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Required Experience

Senior IC