Senior SAP SD/OTC AMS Lead – UAE Onsite

HCL Technologies Ltd.; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

Shapoorji Pallonji & Company Pvt. Ltd. invites a senior SAP Lead with deep SAP SD/OTC expertise to manage AMS delivery for a defense customer in the UAE.

You will own functional service delivery, solution governance, and production stability, leading an onsite/offshore team in a secure, business-critical environment. The role requires 15–18 years of SAP experience, strong leadership, and the ability to coordinate across IT and business stakeholders in a regulated setting.

Qualifications

• 15–18 years of SAP experience with hands-on delivery and leadership responsibility.
• Strong experience supporting large, complex SAP ECC and/or SAP S/4HANA production landscapes in AMS/managed-services.
• Expert knowledge of sales order management, contracts and scheduling agreements, pricing and condition technique, ATP, delivery processing, billing, returns, rebates or settlement processes, credit management.
• Deep understanding of SD integration with Finance, MM, warehouse/logistics, production, projects, customer service, and external systems.
• Ability to analyze custom developments, interfaces, reports, conversions, enhancements, forms, and workflows and translate business needs into clear functional specifications.
• Working knowledge of Fiori applications, IDoc/EDI, APIs and middleware integrations, batch jobs, monitoring, authorizations, and transport controls.
• Strong command of ITIL-aligned incident, problem, change, release, knowledge, service-level, and continual-improvement practices.
• Experience with ticketing and application-lifecycle tools such as ServiceNow, SAP Solution Manager, or SAP Cloud ALM.

Responsibilities

• Lead the SAP SD/OTC workstream for the AMS engagement and act as the primary functional contact for customer business and IT stakeholders.
• Provide governance for incidents, service requests, problems, enhancements, and minor releases per SLAs.
• Own end-to-end troubleshooting across inquiry, quotation, sales contracts, orders, delivery, billing, and financial closure.
• Conduct root-cause analysis for recurring production issues and drive corrective actions.
• Review requirements, perform impact assessments, and approve functional designs and specifications.
• Control SAP SD configuration across enterprise structure, pricing, documents, and credit management.
• Coordinate with SAP FI/CO, MM, EWM/WM, PP, PS, PM/CS, GTS, Basis, Security, ABAP, integration, data, and infra teams.
• Plan and govern unit testing, SIT, regression, UAT, release readiness, cutover, deployment, and post-release validation.
• Monitor support backlog, aging, SLAs, defect trends, and risks; report status to leadership.
• Mentor onsite/offshore consultants; ensure knowledge transfer and succession planning.
• Maintain SOPs, config/docs, specs, test evidence, known-error records, and knowledge articles.
• Support audits with traceability and change records.
• Identify automation, standardization, and UX improvements for reliability.
• Participate in major incident bridges and provide on-call support when required.

Skills

SAP SD

OTC lifecycle

Leadership

ITIL practices

Incident management

Education

Bachelor’s degree in Engineering/CS/IS/Business

SAP certification in SAP SD/S/4HANA Sales

Tools

ServiceNow

SAP Solution Manager

SAP Cloud ALM

IDoc/EDI

Job description

Shapoorji Pallonji & Company Pvt. Ltd. invites a senior SAP Lead with deep SAP SD/OTC expertise to manage AMS delivery for a defense customer in the UAE.

You will own functional service delivery, solution governance, and production stability, leading an onsite/offshore team in a secure, business-critical environment. The role requires 15–18 years of SAP experience, strong leadership, and the ability to coordinate across IT and business stakeholders in a regulated setting.