Senior Role in Management Office

Emaar Properties PJSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in the United Arab Emirates seeks an experienced Hotel Manager to oversee daily operations, enhance financial performance, and ensure guest satisfaction. The ideal candidate will have at least 10 years of experience in progressively complex roles, with strong leadership skills in a luxury hotel setting. They will be responsible for supporting revenue targets, managing operational costs, and leading a high-performing team. This position requires a passion for customer service and adaptability in a fast-paced environment.

Qualifications

• 10 years of experience in progressively complex roles, with 3 years in leadership within luxury hotels.
• Career history as hotel manager, EAM of Rooms, or Director of Operations.
• Advanced knowledge in finance and cost control.

Responsibilities

• Lead and manage hotel operations to maximize financial performance.
• Ensure high guest satisfaction and employee engagement.
• Support revenue and sales teams to reach targets.

Skills

Leadership in luxury hotel

Strong hospitality knowledge

Finance and cost control

Customer service focus

Adaptability

Education

Diploma or degree in hotel management

Job description

ABOUT THE FUNCTION

To lead and manage the day-to-day operations of the EHG hotel to ensure that the hotel’s objectives and strategic goals are delivered. The role holder ensures a focus on driving maximum financial performance, guest satisfaction and employee engagement. Fundamentally, the role holder is responsible for ensuring that all aspect of hotel operations reflect and deliver the standards of the EHG brand experience. In business units with Hotel Manager as the highest authority, the role holder will be responsible for the commercial success of the business, supporting and challenging the revenue and sales teams to reach room targets, to drive the food and beverage and SPA financial success and productivity, manage leasing’s and ROI revenues as well as working with the marketing function to ensure successful and positive marketing campaigns and PR for the hotel.

WHAT YOU WILL NEED TO SUCCEED

• 10 years of cumulative experience in progressively complex roles, with at least 3 years in a leadership role within a luxury hotel brand.
• A career history that features experience as a hotel manager, EAM of Rooms, EAM of F&B or Director of Operations.
• Strong comprehension of hospitality and accounting systems.
• Advanced knowledge in finance and cost control, to ensure protection of business asset.
• Minimum qualification required diploma/degree preferably in hotel management.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Completion of projects on time
• Completion of projects within budget
• Completion projects based on quality
• Realizing cost efficiencies

COMPETENCIES

• Put Customer First
• Drive for Results
• Disrupt and Challenge
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.