Senior Relationship Manager

Abu Dhabi Commercial Bank; Dubai; Hybrid; AED 350,000 - 650,000; Full time

Benefits offered by this job

Benefits package

Remote working options

Learning & development opportunities

Job summary

Abu Dhabi Commercial Bank is seeking a Senior Relationship Manager (Mandarin speaking) for its Private Banking division in Dubai. The role focuses on acquiring high-net-worth clients, managing relationships, and delivering bespoke wealth solutions with cross-functional collaboration.

You will provide equity and credit solutions, coordinate with internal specialists, and ensure service excellence while meeting regulatory standards and risk controls.

Qualifications

• 7+ years in a commercial/universal bank as an RM with high net worth clients.
• Bachelor’s Degree in Finance, Economics, or related field.
• Client service and acquisition skills.
• Ability to network across stakeholder groups.
• Ability to use fact-based analysis to win broad support for new concepts.
• Written and spoken English.
• Written and spoken Mandarin.

Responsibilities

• Direct the NTB client acquisition process and manage client service synergies to meet targets.
• Perform day-to-day banking services to meet client expectations.
• Address client issues to ensure timely resolution.
• Analyze feedback to identify opportunities for new wealth product solutions and coordinate with specialists.
• Identify cross-selling opportunities and coordinate with internal resources to provide product solutions.
• Meet quality standards, minimise errors in transactions, and comply with regulations and policies.
• Adhere to policies, processes, SOPs and instructions to ensure consistent service.
• Manage yourself in line with bank policies to maximise contribution.
• Deliver the ADCB service standards in all client interactions.

Skills

Mandarin language

Engl ish language

Education

Bachelor's Degree in Finance or Economics

Job description

Senior Relationship Manager (Mandarin speaking)

About the business area

Private Banking provides high-net-worth clients with an end-to-end banking service to help manage their full banking and investment needs effectively. Our dedicated bankers provide a wide variety of solutions to meet clients’ investment and borrowing requirements, including complex and bespoke loan structuring. Wealth preservation requirements are addressed through a comprehensive wealth planning solution, tailored to individual needs.

In this role, your key responsibilities include

• Client Acquisition - Direct the New to Bank (NTB) clients acquisition process and manage the capture of client service synergies in order to achieve assigned targets and contribute to the bottom line profitability of the department
• Relationship Management - Perform day-to-day Banking services in order to meet and exceed client expectations.
• Address client issues in order to ensure timely resolution
• Product Solutions - Analyze received feedback, identifying opportunities for new product solutions, directing to internal specialists to source these products in order to support the development of effective wealth management solutions for clients.
• Identify cross-selling opportunities and proactively interact with internal resources in order to provide product solutions for clients
• Risk Management - Meet quality standards, minimise errors in transaction execution and service delivery and comply with all relevant regulations, policies and guidelines in order to protect the Bank against all credit, legal, reputational, and other risks
• Policies, Processes, Systems and Procedures - Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
• Self-Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions

The ideal candidate should have the following experience

• At least 7 years of experience in a commercial/universal Bank context in a relationship management client facing role working with high net worth clients executing client transactions across business
• Bachelor’s Degree in Finance, Economics, or a related field
• Client service and acquisition skills
• Ability to network across stakeholder groups
• Ability to use fact based analysis to win broad support for new concepts and ideas
• Written and spoken English
• Written and spoken Mandarin

What we offer:

• Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
• Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
• Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.