Senior Receptionist – Boutique Fitness Studio (Dubai, UAE)

Fit Staff Recruitment Agency; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A boutique functional group exercise studio in Dubai is seeking a warm, professional, and highly organised Senior Receptionist to lead the front‑of‑house experience. You will deliver exceptional customer service, manage client communications, and support daily operations. The ideal candidate has 3–5 years of experience in a customer‑facing environment and possesses strong organisational skills, professionalism, and fluency in English. A supportive team environment and tax-free salary of AED 6,000 are offered.

Benefits

Tax-free salary

Medical insurance

Uniform provided

Qualifications

• 3–5 years of experience in a gym, fitness studio, or customer‑facing environment.
• Professional fluency in English (spoken & written).
• Strong computer skills (Excel + CRM experience preferred).

Responsibilities

• Welcome members and guests with warmth and professionalism.
• Manage phone, email, and social media inquiries.
• Promote memberships, packages, and ongoing offers.
• Ensure the studio is clean, tidy, safe, and welcoming.
• Post and engage with comments/messages according to studio guidelines.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Numeracy skills

Tools

CRM systems

Excel

Job description

About the Studio :

A boutique functional group exercise studio in Dubai is seeking a warm, professional, and highly organised Senior Receptionist to lead the front‑of‑house experience. The studio values innovation, collaboration, integrity, and inclusivity, and prides itself on providing a supportive and welcoming atmosphere for members and staff alike.

Role Overview :

The Senior Receptionist is the face of the studio, responsible for delivering exceptional customer service, managing client communications, handling sales‑related tasks, supporting daily operations, and coordinating with coaches and management.

Key Responsibilities :

Client Experience & Front Desk Operations :

• Welcome members and guests with warmth and professionalism.
• Manage phone, email, and social media inquiries.
• Provide accurate information about memberships, classes, and services.
• Process new member sign‑ups, waivers, and onboarding.
• Check clients in for classes or appointments.
• Maintain accurate client records, payments, and attendance logs.
• Update client profiles in the CRM system.
• Coordinate scheduling for classes, assessments, and events.

Lead Management & Sales Support :

• Qualify incoming leads using preset criteria.
• Nurture, track, and follow up with leads daily.
• Promote memberships, packages, and ongoing offers.
• Upsell services such as PT, assessments, and merchandise.
• Manage renewals, cancellations, and freeze requests.
• Process payments and ensure all sales are logged accurately.

Housekeeping & Cafe Support :

• Ensure the studio is clean, tidy, safe, and welcoming.
• Monitor stock levels and oversee restocking of supplies.
• Prepare and serve beverages / snacks when required.
• Assist coaches with class flow and member coordination.
• Troubleshoot basic tech issues (sound system, software, etc.).
• Participate in opening and closing procedures.

Social Media Support :

• Post and engage with comments / messages according to studio guidelines.

Requirements :

• 3–5 years of experience in a gym, fitness studio, or customer‑facing environment.
• Strong computer skills (Excel + CRM experience preferred).
• Excellent communication and interpersonal abilities.
• Strong numeracy and organisational skills.
• Ability to multitask in a busy environment.
• Friendly, approachable, and professional demeanour.
• Professional fluency in English (spoken & written).

What’s Offered :

• Tax‑free monthly salary AED 6 000 (approximately US$ 1 630)
• Employment visa
• Medical insurance
• Uniform provided
• Supportive, community‑focused team environment
• Opportunity to contribute to a growing boutique fitness brand