Senior Receptionist

MEFITPRO; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading fitness facility in Dubai is seeking a Senior Receptionist to provide exceptional customer service. The role involves welcoming clients, handling enquiries, and maintaining a clean and welcoming environment. The ideal candidate has 3-5 years of relevant experience and excellent interpersonal skills. This position is key to ensuring a positive first impression for all Members and Guests.

Qualifications

• 3-5 years of experience in a fitness centre or similar customer-facing environment.
• Friendly and approachable demeanor.
• Computer literate with CRM proficiency preferred.

Responsibilities

• Welcome Members and Guests into the facility.
• Answer phone calls, emails, and social media messages promptly.
• Handle new client sign-ups and orientation.
• Ensure the facility is kept clean, tidy, hygienic, and safe.
• Promote memberships and special offers.

Skills

Outstanding interpersonal skills

Strong numeracy skills

Ability to multitask

Good attention to detail

Proficiency in Excel

Job description

NATIVE ENGLISH SPEAKERS ARE HIGHLY PREFERRED DUE TO THE DEMOGRAPHY

Job Title: Senior Receptionist

Function: Customer Service, Support & Coordination

Location: Jumeirah Islands Pavilion

PURPOSE OF THE ROLE

The Senior Receptionist provides Members and Guests with the first impression of the fitness facility and the brand. Front of House staff must be friendly, calm, courteous, and capable of handling alltypes of enquiries.

Client Management

• Welcome Members and Guests into the facility.
• Answer phone calls, emails, and social media messages promptly.
• Provide excellent customer service and answer questions about classes, memberships, andfacilities.
• Handle new client sign-ups, waivers, and orientation.
• Nurture, track, and communicate with leads daily.
• Qualify new leads through preset questions and follow up and/or delegate to a senior teammember.
• Enrol new Members and handle enquiries related to membership policies, terms and conditions,cancellations, and suspensions.
• Check in clients for classes, personal training, or appointments.
• Inform Members and Guests about promotions, events, and services.
• Ensure client CRM profiles and notes are continually updated.
• Maintain accurate records of attendance, payments, and client information.
• Schedule classes, assessments, and events in the CRM.

Housekeeping & Refreshments

• Ensure the facility is kept clean, tidy, hygienic, and safe.
• Assess and report stock levels for supplies and ensure timely restocking.
• Take, prepare, and serve beverage and snack orders when the designated staff is unavailable.
• Support coaches with class setup and client coordination.
• Handle minor troubleshooting (sound systems, booking systems, CRM).
• Assist in daily opening and closing procedures.

Sales & social media

• Post content and respond to comments/messages on social media as per marketing guidelines.
• Handle payment transactions and ensure sales are logged correctly in the CRM.
• Promote memberships, packages, and special offers.
• Track and manage renewals, cancellations, and freeze requests.
• Upsell services such as personal training, assessments, classes, or merchandise.

REQUIRED QUALIFICATIONS

• 3-5 years of experience working in a fitness centre/club or similar customer-facing environment.
• Computer literate; proficiency in Excel and CRM systems preferred.
• Outstanding interpersonal skills
• Strong numeracy skills
• Ability to multitask
• Good attention to detail
• Friendly and approachable demeanour

BRAND VALUES

Innovation

Identifying new ways to achieve goals with improved processes and results.

Collaboration

Working closely with team members, clients, and partners to achieve collective success.

Integrity

Acting fairly, transparently, honestly, and consistently.

Inclusion

Ensuring fitness is accessible for all by breaking down operational and physical barriers.

¬¬Best Wishes¬