Senior Program Manager - Payment Benchmarking MENA APAC Payments

Amazon; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading technology firm is seeking a Senior Program Manager for its MENA & APAC Payments team in Dubai. The role involves leading strategic benchmarking programs to drive payment business growth and enhance customer experience. Candidates should have 8 years of experience in program management, with strong analytical skills and proven leadership abilities in the payments industry. This position offers opportunities for professional growth within a dynamic environment.

Qualifications

• 8 years of relevant experience in program/project management.
• Strong analytical and data interpretation skills.
• Deep understanding of the payment industry.

Responsibilities

• Lead complex benchmarking programs across the Payments organization.
• Drive strategic analysis of the payment landscape.
• Partner with senior stakeholders to define payment improvement initiatives.

Skills

Analytical decision-making skills

Ability to work independently

Experience in payments industry

Excellent communication skills

Cross-functional team leadership

Education

Bachelor's degree

Master's degree

PMP certification

Job description

Senior Program Manager Payment Benchmarking

Are you interested in joining a fastpaced technology leader shaping the future of online payments? Amazon, a Fortune 500 company based in Seattle Washington, seeks a motivated program manager for our MENA & APAC Payments team in Dubai UAE.

Amazon Payments operates the software platform processing 20 payment methods/products across MENA and APAC. The MENA and APAC Payments Team is part of the larger Payments Division encompassing product management, software development and business/technical operations. The team manages payment business development products performance and customer experience collaborating with internal stakeholders (retail, digital businesses, marketing, checkout, customer service, finance, legal, risk, etc.) and external payment partners including banks.

The role will lead strategic benchmarking programs that drive payment business growth and enhance customer experience. As a Senior Program Manager, you'll identify opportunities and drive decisions to improve payment access, affordability, affinity and trust across multiple markets.

Ideal candidates are motivated self‑starters who can work independently in a fast-paced ambiguous environment with limited supervision. The successful candidate will be a quick learner who can grasp the complexities of Amazon's payment offerings and internal systems, demonstrate analytical decision‑making skills and have a proven track record of driving programs to completion. Experience in the payments or prepaid card industry is preferred.

Key Responsibilities

• Lead complex benchmarking programs across the Payments organization and broader Amazon teams
• Drive strategic analysis of the payment landscape, market trends and competitive positioning
• Partner with senior stakeholders to define and execute payment improvement initiatives
• Develop and manage comprehensive benchmarking frameworks and metrics
• Lead cross‑functional teams to implement identified opportunities
• Mentor program managers and provide thought leadership in payment benchmarking
• Present findings and recommendations to senior leadership

Qualifications

• 8 years of relevant experience in program/project management
• Deep understanding of the payment industry and digital payment ecosystems
• Strong analytical and data interpretation skills
• Experience leading cross‑functional teams and influencing senior stakeholders
• Track record of driving complex programs to completion
• Excellent communication and presentation skills
• Bachelor's degree required
• Master's degree preferred
• PMP certificate preferred

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