Senior Process Excellence & E-Services Strategist

DP World; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading logistics company in Dubai is seeking an individual to enhance business processes and customer satisfaction through innovation and effective CRM management. The ideal candidate will oversee audit compliance, improve processes, and coordinate with various stakeholders. Key responsibilities include system developments and UAT testing, requiring a collaborative approach to meet organisational goals. This role offers a significant impact on customer service and operational efficiency.

Responsibilities

• Review and update business processes to align with audit standards.
• Improve business processes through innovation and technology.
• Enhance CRM and all commercial processes for better customer service.
• Update terms and conditions in billing systems as required.
• Conduct quality audits with Quality Control Department.
• Review audit reports and ensure action plans are delivered on time.
• Ensure maximum customer adoption of Dubai Trade Services.
• Coordinate system developments with various stakeholders.
• Perform UAT testing and provide feedback on systems.
• Prepare initial demand requests for projects.
• Verify requirement specification documents for new projects.
• Identify areas for improvement impacting customer satisfaction.

Job description

A leading logistics company in Dubai is seeking an individual to enhance business processes and customer satisfaction through innovation and effective CRM management. The ideal candidate will oversee audit compliance, improve processes, and coordinate with various stakeholders. Key responsibilities include system developments and UAT testing, requiring a collaborative approach to meet organisational goals. This role offers a significant impact on customer service and operational efficiency.