Senior Personal Banking Advisor (UAE National Only)

Mashreq Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is looking for a Senior Personal Banking Advisor (UAE National Only) to delight customers over the phone. This role focuses on providing exceptional service, understanding customer banking needs, and resolving issues promptly. Ideal candidates have a university degree, 1-3 years of experience, and strong customer focus. Join a dynamic team that values customer loyalty and seeks to innovate in financial services. Full-time position located in the United Arab Emirates.

Qualifications

• A university graduate preferably with finance or maths components.
• 1-3 years experience in customer service or banking.
• Strong customer focus and communication skills.

Responsibilities

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the phone on the spot.
• Convert sales opportunities to meet financial targets.
• Clarify procedures and products over the telephone.
• Capture and report customer feedback for product development.

Skills

Customer focus

Communication skills

Problem-solving

Education

University Graduate (finance/banking/maths)

Job description

Senior Personal Banking Advisor (UAE National Only)

United Arab Emirates (Fulltime office (FTO))

Job Description

To delight internal and external customers over the telephone.

Key result Areas

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Knowledge, skills and experience

• University Graduate (preferably with some finance / banking or maths component).
• 1 - 3 years experience
• Very customer focused

Job Info

• Job Identification 3875
• Job Category MashreqBank
• Posting Date 11/17/2025, 11:22 AM
• Apply Before 12/17/2025, 12:00 AM
• Job Schedule Full time
• Locations United Arab Emirates (Fulltime office (FTO))