Senior Onboarding & Compliance Operations Lead

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking a seasoned Sr. Team Lead Rider to oversee onboarding and compliance operations across the UAE. This full-time position requires strong leadership and experience in large-scale operations, particularly in last-mile delivery or e-commerce. The ideal candidate will manage daily operations, develop processes, and collaborate with internal and external stakeholders to ensure compliance and operational excellence. If you are passionate about leading teams and driving improvements, we want to hear from you.

Qualifications

• Bachelor's Degree required; Master's preferred.
• 2-3 years of experience in large-scale operations ideally in last-mile delivery, e-commerce, or mobility tech.
• Demonstrated experience managing senior operations staff and cross-functional projects.

Responsibilities

• Oversee front-line onboarding and compliance operations across the UAE.
• Lead and manage the daily operations of rider onboarding and compliance functions.
• Develop, implement, and monitor processes for seamless onboarding and compliance.
• Establish KPIs and monitor onboarding velocity and compliance.
• Anticipate backlogs and implement solutions to mitigate operational delays.
• Provide regular reporting and analysis to senior leadership.
• Supervise the Onboarding Lead and Compliance Admin.
• Collaborate with stakeholders and external partners.

Job description

A leading logistics company in Dubai is seeking a seasoned Sr. Team Lead Rider to oversee onboarding and compliance operations across the UAE. This full-time position requires strong leadership and experience in large-scale operations, particularly in last-mile delivery or e-commerce. The ideal candidate will manage daily operations, develop processes, and collaborate with internal and external stakeholders to ensure compliance and operational excellence. If you are passionate about leading teams and driving improvements, we want to hear from you.