Senior Officer- RAK Consumer Ops (Emiratized Role)

First Abu Dhabi Bank; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Senior Officer for RAK Consumer Operations. This full-time role requires performing back-office tasks to support various banking segments, ensuring high-quality service and compliance. Perfect for those with a diploma or high school education willing to grow in banking operations.

Qualifications

• 1–2 years of experience in back-office or front-line roles preferred.
• Candidates without experience will also be considered.
• Team player with good communication skills in English and/or Arabic.

Responsibilities

• Perform back-office tasks such as account maintenance and account opening.
• Resolve customer complaints by providing solutions.
• Ensure compliance with internal and statutory guidelines.

Skills

Customer Service

Product Knowledge

Problem Solving

Documentation Skills

Conflict Resolution

Multi-tasking

Excellent communication skills

Education

High School / Diploma

Tools

MS Word

Excel

PowerPoint

Job description

Senior Officer- RAK Consumer Ops (Emiratized Role)

• Full-time
• Sub Division: Group Operations
• Division: GCOO

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

JOB PURPOSE:

Perform back-office tasks such as account maintenance and account opening for Retail, ELITE & GPB (Islamic & Conventional) segments, SME for Islamic segment/NHL, and CCQ data entry, etc., as per the process and guidelines provided by the Operations & WAH Centre Leadership.

Ensure high-quality standards are maintained, uphold financial and reputational integrity, and assist in meeting business expectations related to transaction processes to provide better services.

Possess a strong team spirit and foster a motivated environment.

Job PRINCIPAL DUTIES & RESPONSIBILITIES:

• Ensure punctuality and discipline.
• Adhere to policies and procedures.
• Participate in all training programs and development opportunities provided by the bank/FAB Business School.
• Perform functions with integrity, efficiency, and ensure turnaround times meet service level agreements.
• Establish effective communication with internal and external departments.
• Review and validate documents received from branches/sales before processing within the agreed TAT.
• Update status and reasons for rejection via email or Workflow system.
• Support additional work or processes as assigned by management to achieve departmental goals.
• Stay updated with new regulations and obligations by the Central Bank of UAE.
• Resolve customer complaints by providing solutions and following up to ensure satisfaction.
• Receive feedback from team leaders, supervisors, managers, and trainers professionally, encouraging a supportive work environment.
• Assist line managers in implementing corrective and preventive actions to reduce complaints and escalate issues when necessary.
• Follow internal, statutory guidelines, and procedures strictly to ensure compliance and pass audits.

Minimum Qualifications and Skills:

• High School / Diploma in any discipline. 1–2 years of experience in back-office or front-line desk roles; candidates without experience will also be considered.
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Conflict Resolution, Multi-tasking.
• Excellent communication skills in English and/or Arabic.
• Team player.
• Knowledge of bank operations and administration.
• Good system and technical skills.
• Proficiency in MS Word, Excel, and PowerPoint.