Senior Officer - Liability Letters & Process Improvement

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading financial institution in Abu Dhabi is looking for a Full-time role focusing on customer service and quality assurance. The ideal candidate should have a Bachelor's degree in finance or related fields, excellent communication skills, and proficiency in MS Office. Responsibilities include ensuring customer requests are handled within deadlines, responding directly to customer inquiries, and assisting in continuous process improvements. A good understanding of banking trends and market awareness is essential for success in this role.

Qualifications

• 1-2 years of experience in banking or similar experience.
• Good knowledge of product and market trends.

Responsibilities

• Ensure requests for printing and dispatching deadlines are met.
• Respond to customer issues directly via email.
• Maintain confidentiality of customer information.
• Contribute to continuous improvement and sustainability.
• Assist in quality assurance processes and procedural audits.

Skills

Product knowledge

MS Office proficiency

Communication skills

Understanding of banking industry trends

Market awareness of product range

Analytical skills

Education

Bachelor's degree in finance, Banking, Business Management or related field

Job description

A leading financial institution in Abu Dhabi is looking for a Full-time role focusing on customer service and quality assurance. The ideal candidate should have a Bachelor's degree in finance or related fields, excellent communication skills, and proficiency in MS Office. Responsibilities include ensuring customer requests are handled within deadlines, responding directly to customer inquiries, and assisting in continuous process improvements. A good understanding of banking trends and market awareness is essential for success in this role.