Senior Officer - IT Support (National Talent) - Real Madrid - Dubai Holding Entertainment

Dubai Holding Entertainment; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Dubai Holding Entertainment is seeking a Senior Officer - IT Support responsible for providing first-level IT support across park IT systems. Candidates should have a computer science degree and 2 years of relevant experience, ensuring excellent customer service and efficient troubleshooting of hardware and software issues as part of a vibrant entertainment team.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• 2 years’ experience in a customer-facing role within technology.
• Understanding of IP addressing, LAN/WAN, and Wi-Fi connectivity.
• Ability to diagnose and resolve basic hardware and software issues.

Responsibilities

• Provide on-site first-level support for all park IT systems.
• Support daily IT operational checks and assist with IT projects.
• Log, update, and resolve service requests through the IT ticketing system.

Skills

Customer Service

Troubleshooting

Networking

Education

Bachelor’s degree in computer science or related field

Job description

About Dubai Holding Entertainment:

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park.

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview:

Here's your chance to step into the role of Senior Officer - IT Support at Real Madrid. In this position, you'll take on key responsibilities that include:

• Provide on-site first-level support for all park IT systems (POS, kiosks, digital signage, access control, etc.).
• Troubleshoot and resolve hardware and software issues for staff and guest-facing systems.
• Assist in the setup, relocation, and maintenance of IT hardware including computers, printers, handheld devices, and network equipment.
• Support the daily IT operational checks, ensuring systems are ready before park opening.
• Log, update, and resolve service requests through the IT ticketing system.
• Escalate unresolved issues to senior IT staff or vendors as required.
• Ensure all incidents and tasks are documented with accuracy and resolved within agreed timelines.
• Assist with IT projects such as system rollouts, upgrades, and installations.
• Follow IT processes and policies, including health and safety and data privacy procedures.
• Deliver excellent customer service to both internal team members and external stakeholders.

About you:

The preferred candidate for this role should possess the following experience and credentials:

• Bachelor’s degree in computer science or related field
• 2 years’ experience in customer facing role within technology
• Understanding of IP addressing, LAN/WAN, Wi-Fi connectivity, and troubleshooting common connectivity issues
• Ability to handle multiple tasks efficiently and meet operational deadline.
• Works effectively with IT colleagues, park operations, and vendors to resolve issues and support project work.
• Ability to diagnose and resolve basic hardware, software, and networking issues.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!