Senior Officer- CCB Channel Onboarding- CCB IB Account Services Part Time

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Part time

Job summary

A leading financial institution in Abu Dhabi is offering a part-time position focused on Business Banking setups, requiring 12 years of experience and a relevant degree. The ideal candidate will ensure quality processing of requests and maintain effective communication with stakeholders. Responsibilities include managing workflows, assisting with setup requests, and adherence to compliance standards. Strong organizational, problem-solving, and communication skills are essential for this role.

Qualifications

• Solid understanding of documentation interdependencies between account structures and electronic banking solutions.
• Fluent in English, with strong communication skills.
• At least 12 years experience in a similar role.

Responsibilities

• Complete Business Banking cash and trade channel setups.
• Review and respond to setup/maintenance emails.
• Manage workflow daily without compromising risk and service.

Skills

Good communication skills

Good organizational skills

High level of interpersonal skills

Problem solving skills

Team player

Ability to manage high workload

Strong work ethic

Education

Relevant Degree in business or finance

Tools

Microsoft applications

Job description

Job Purpose

• Complete Business Banking cash and trade channel setups as a Maker in electronic systems i.e. Fab Online iBanking etc.
• Ensure high quality and efficient processing of new and maintenance requests in bank systems at minimal errors (firsttimeright setup).
• Setup and maintain electronic filing systems for records correspondence and other material.
• Provide daily and weekly statistics of inflow outflow and rejections.
• Review and respond to the assigned/relevant setup/maintenance related emails within 24 to 48 hours.
• Accept/Reject allocated BPMS tickets based on the quality/completeness & correctness of the application received from BBG Relationship Managers.
• Improve the turnaround time reduce operational errors while process setups both new and maintenance.

Key Accountability

SERVICE

• Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements.
• Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels.
• Establish effective / efficient communications with internal / external communications throughout the setup process.
• Ensure all forms/contract received from internal stakeholders are validated before any action in the bank systems is performed within the agreed service levels.
• Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank.
• Attention to detail and comfort dealing with completing administrative work associated with client Onboarding.
• Ensure 100 adherence to compliance rules and support all audit protocols as appropriate.
• Ensure that turnaround time of setup requests are meeting agreed service levels.

RISK

• Manage the workflow on a daytoday basis without compromising on the risk and service.
• Ensure escalation of any identified risk suggest and implement mitigating actions and controls to safeguard the Bank interest.
• Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank.
• Identify risk based on analysis and nature of issues and inquiries arising repeatedly.
• Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team defining the mitigating factors /additional controls.

PEOPLE

• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments.
• Review periodically the subordinates job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
• Adhere to your individual duties and responsibilities and support the teammates to deliver service excellence.
• Ensure all subordinates are able to deliver the tasks assigned including on the job technical & soft skill training and development.
• Focus is on all CCB & IB clients.
• Close liaison and working relationship with staff Relationship Managers IMAG and other relevant stakeholders in the implementation process.
• Participate in review of service standards and service quality to ensure that we meet and exceed the expectations of our clients.
• Carry out the functions with full integrity to ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements.
• Establish effective/efficient communications with internal/external communications throughout the setup process.
• Ensure all forms/contract received from internal stakeholders are validated before any action in the bank systems is performed within the agreed service levels.
• Carry out all types of GTB cash and tradechannels activity as per approved service level arrangements.
• Attention to detail in dealing with completing administrative work associated with client implementations.

Qualifications

Knowledge:

• Solid understanding of documentation interdependencies between account structures payments collection and electronic banking solutions.
• Good knowledge of Microsoft applications.
• Fair understanding of administrative functions.
• Language proficient: fluent (business) English.

Key Attributes:

• A selfstarter motivated with aptitude and willingness to undertake selflearning.
• Able to handle confidential information.
• High standards on accuracy and completeness.
• Tenacity and followthrough on agreed action items.
• Taking initiative.
• Must demonstrate a keen interest to learn the business and its processes in order to best support management the teams and clients.

Experience

• At least 12 years experience in a similar role or competencies in their recent career

Skills

• Good communication skills.
• Good organizational and planning skills.
• High level of interpersonal skills.
• Problem solving skills.
• Team player.
• Ability to manage high workload within a pressurized environment.
• Strong work ethic willingness to take a hands on approach.

Education

• Relevant Degree in business finance administrative related field or equivalent

Additional Information

#LIKS1

Remote Work

No

Employment Type

Parttime