Senior Manager - Contract Logistics (E-Commerce & Retail)

High Street Resources; Dubai; On-site; AED 200,000 - 250,000; Full time

Job summary

A global logistics company is seeking an experienced Senior Manager - Contract Logistics for their E-Commerce and Retail division. The position involves leading commercial strategies, managing cross-functional teams, and driving business growth across the GCC region. Ideal candidates will have a bachelor's degree with significant logistics experience, specifically in E-Commerce, and strong leadership and analytical skills. This role offers an opportunity to make a substantial impact in a fast-growing area of the business.

Qualifications

• Minimum 15 years of logistics and supply chain experience.
• At least 5 years in E-Commerce and Retail contract logistics.
• Proven track record in solution design and warehouse automation.

Responsibilities

• Develop and implement contract logistics strategies for E-Commerce and Retail clients.
• Drive commercial growth through new business development.
• Manage a team of Contract Logistics Engineers and Pricing Specialists.

Skills

Logistics and Supply Chain Management

E-Commerce expertise

Commercial Acumen

Leadership skills

Analytical skills

Education

Bachelor's degree in Logistics, Supply Chain, or Business Administration

Master's degree (preferred)

Tools

Lean

Six Sigma

Job description

Job Description

Our client is a global logistics and supply chain leader providing integrated warehousing, fulfillment, and transport solutions across multiple industry sectors. With significant operations across the GCC, the company is expanding its E-Commerce and Retail Contract Logistics division to meet fast‑growing demand for scalable, tech‑driven supply chain solutions.

They are now seeking an experienced Senior Manager - Contract Logistics (E-Commerce & Retail) to drive regional business growth, lead solution design, and support capacity expansion initiatives across the MENA region.

Role Overview

This is a leadership position responsible for developing, executing, and managing commercial strategies within the E-Commerce and Retail vertical. The role involves leading cross‑functional teams, overseeing solution design and implementation, and driving customer acquisition and retention. The successful candidate will have a deep understanding of omni‑channel logistics, fulfillment operations, and retail supply chain transformation across the GCC.

Key Responsibilities

• Develop and implement contract logistics strategies for E-Commerce and Retail clients across the GCC.
• Drive commercial growth through new business development, solution engineering, and pricing excellence.
• Manage a team of Contract Logistics Engineers and Pricing Specialists, ensuring collaboration and high performance.
• Lead RFQ processes, commercial negotiations, and renewals for key accounts.
• Oversee greenfield and brownfield warehouse development, ensuring operational readiness and compliance.
• Work closely with Sales, Operations, Finance, and Engineering to deliver best‑in‑class logistics solutions.
• Analyze market trends, customer behaviors, and competitor offerings to identify opportunities.
• Represent the company at trade shows and industry forums, strengthening its presence in the region.
• Ensure that all activities adhere to HSE, quality, and corporate compliance standards.
• Travel regionally to evaluate facilities, meet clients, and oversee project implementation.

Requirements

• Bachelor's degree in Logistics, Supply Chain, or Business Administration (Master's preferred).
• Minimum 15 years of logistics and supply chain experience, with at least 5 years in E-Commerce and Retail contract logistics.
• Proven track record in solution design, warehouse automation, and fulfillment centre operations.
• Experience leading greenfield warehouse or distribution projects in the GCC.
• Excellent understanding of last‑mile delivery, omni‑channel logistics, and digital fulfillment models.
• Strong commercial acumen and experience managing complex RFQs and negotiations.
• Exceptional leadership, stakeholder management, and communication skills.
• Analytical and data‑driven mindset with attention to operational efficiency and continuous improvement.
• Familiarity with Lean, Six Sigma, or other process optimisation frameworks preferred.
• Willingness to travel within the region.

Ideal Profile

You are a strategic and hands‑on logistics leader with a proven ability to deliver innovative, scalable solutions for e‑commerce and retail supply chains. You thrive in dynamic, cross‑functional environments, balancing commercial growth with operational excellence.