Senior Leader, Contact Centre Operations & CX Excellence

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking an experienced manager to oversee team operations, ensuring efficiency and adherence to the bank’s standards. The successful candidate will monitor financial performance, provide training, and optimize team performance to enhance the overall customer experience. Applicants should be driven to achieve organizational goals while fostering a supportive environment for staff development.

Responsibilities

• Organise and supervise the work of the assigned team to ensure efficiency.
• Provide on-the-job training and constructive feedback to team members.
• Monitor financial performance and ensure activities follow guidelines.
• Implement policies and procedures for operational effectiveness.
• Engage in continuous improvement and sustain systems based on global standards.
• Prepare timely reports to meet departmental requirements.
• Ensure all staff are knowledgeable of products and adhere to procedures.
• Monitor day-to-day activities and ensure compliance with standards.

Job description

A leading financial institution in Abu Dhabi is seeking an experienced manager to oversee team operations, ensuring efficiency and adherence to the bank’s standards. The successful candidate will monitor financial performance, provide training, and optimize team performance to enhance the overall customer experience. Applicants should be driven to achieve organizational goals while fostering a supportive environment for staff development.