Senior IT Support Analyst - Higher Ed Data & API

Global Payment Holding Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global payment technology provider is seeking a Level II Technician in Dubai to provide technical support and troubleshoot client issues for Touchnet products. The ideal candidate will have strong analytical problem-solving skills and a background in customer service. Responsibilities include managing problem tickets and assisting clients with data management. This role comes with competitive benefits and opportunities for global career progression.

Benefits

Tier 1 medical insurance

25 days annual holiday

Global career progression opportunities

Team-building activities

Qualifications

• Strong customer focus with problem-solving abilities.
• Ability to communicate technical concepts clearly.
• Experience with technical support and client-facing roles.

Responsibilities

• Provide support to clients using a variety of Touchnet products.
• Assist customers with data management and reporting.
• Manage and resolve open problem tickets.

Skills

Technical problem solving

Communication skills

SQL knowledge

Networking fundamentals

Analytical skills

Education

Four-year degree (BA/BS) preferred

Tools

Microsoft Windows Operating Systems

GSuite

Salesforce

MS Office Suite

Job description

A global payment technology provider is seeking a Level II Technician in Dubai to provide technical support and troubleshoot client issues for Touchnet products. The ideal candidate will have strong analytical problem-solving skills and a background in customer service. Responsibilities include managing problem tickets and assisting clients with data management. This role comes with competitive benefits and opportunities for global career progression.