Senior IT Operations & NOC Leader

Intertec Softwares; Dubai; On-site; AED 450,000 - 650,000; Full time

Job summary

Intertec Softwares in Dubai seeks a Senior Technical Manager IT Operations to oversee the NOC, lead a diverse IT team, and drive continuous improvement in services.

The role requires 15+ years in IT operations with at least 5 years in a technical management role, strong governance, risk and security expertise, and excellent stakeholder communication. You will ensure 24x7 operations, manage budgets, align IT initiatives with business goals, and sustain ISO standards.

Qualifications

• Bachelor degree in Information Technology, Computer Science or related field.
• 15+ years of experience in IT operations with 5+ years in a technical managerial role.
• Strong knowledge of IT infrastructure including servers, storage, network, security and cloud computing.
• Experience developing and implementing IT policies, procedures, and best practices.
• Analytical and problem-solving skills with data-driven decisions.
• Excellent communication and stakeholder interaction skills.
• Certifications in IT domains like servers, storage, networks, security and cloud computing are mandatory.

Responsibilities

• Oversee 24x7x365 NOC operations ensuring optimal performance and availability.
• Lead and mentor IT professionals including network, security and support staff.
• Develop and enforce IT policies, procedures, and best practices to improve efficiency and security.
• Manage IT budgets and coordinate with vendors to ensure timely delivery of services.
• Prepare reports on IT performance, changes, incidents, risks and SLAs.

Skills

Technical leadership

IT operations

IT governance

Budget management

Vendor management

Incident management

Cyber security

Strategic planning

Risk assessment

Communication

Education

Bachelor's in IT/CS

Master's preferred

Tools

IT monitoring tools

Ticketing systems

Cloud platforms

Datacenter operations

Security tools

Job description

Intertec Softwares in Dubai seeks a Senior Technical Manager IT Operations to oversee the NOC, lead a diverse IT team, and drive continuous improvement in services.

The role requires 15+ years in IT operations with at least 5 years in a technical management role, strong governance, risk and security expertise, and excellent stakeholder communication. You will ensure 24x7 operations, manage budgets, align IT initiatives with business goals, and sustain ISO standards.