Senior IT Infrastructure & Network Admin

Ghobash Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT services company in Dubai is looking for an experienced IT Manager to oversee and enhance IT service delivery processes. The role requires a Bachelor’s degree in Computer Engineering and a minimum of 10 years' experience in managing the ICT environment. Key responsibilities include troubleshooting, managing service delivery, vendor negotiations, and maintaining system integrity. The ideal candidate will possess strong communication skills and relevant IT certifications like ITIL and Cisco.

Qualifications

• Minimum of 10 years of experience in managing the ICT environment.
• Certifications in ITIL, Microsoft, and network technologies are recommended.
• Strong verbal and written communication skills.

Responsibilities

• Advise on IT procedures and operations.
• Drive customer escalations for reactive support.
• Diagnose and troubleshoot technical issues.
• Fix hardware and software problems.
• Monitor vendor SLAs.

Skills

System and Storage management understanding

Network Management understanding

Familiarity with ITIL

Vendor negotiation

Troubleshooting

Education

Bachelor of Computer Engineering or equivalent

Certifications in ITIL, Microsoft and Cisco

Tools

ITSM tools

Backup software like Synology

Office 365

Firewalls (i.e. SonicWall)

Cisco Switching and Routing

Active Directory Management

Job description

A leading IT services company in Dubai is looking for an experienced IT Manager to oversee and enhance IT service delivery processes. The role requires a Bachelor’s degree in Computer Engineering and a minimum of 10 years' experience in managing the ICT environment. Key responsibilities include troubleshooting, managing service delivery, vendor negotiations, and maintaining system integrity. The ideal candidate will possess strong communication skills and relevant IT certifications like ITIL and Cisco.