Senior ICT Support Lead – Service Desk

Mediclinic Group; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading healthcare company in Dubai is seeking an ICT Support Specialist to provide first line support and technical solutions. You will resolve ICT issues, manage tasks for the team, and lead complex problem resolutions. Ideal candidates have a Bachelor’s degree in Computer Science, ITIL certification, and at least 3 years of experience in an ICT support service environment, preferably in healthcare. Join us and grow with the Mediclinic Middle East Family.

Qualifications

• Bachelor Degree in Computer Science or ICT equivalent degree.
• Minimum 3 years experience in an ICT support service environment.
• Experience in the Healthcare Industry is preferable.

Responsibilities

• Provide first line support via the MCME ICT service desk.
• Resolve ICT technical problems for users and manage the team.
• Lead complicated technical issue resolution.

Skills

First line hardware and software technical problem solving skills

ITIL Service Management based skillset for Incident Change Problem and Request management

Customer relationship management

Verbal and written communication skills in English

IT service management tool

Education

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution

Certification in ITIL v3v3 / v4 Foundations

Job description

A leading healthcare company in Dubai is seeking an ICT Support Specialist to provide first line support and technical solutions. You will resolve ICT issues, manage tasks for the team, and lead complex problem resolutions. Ideal candidates have a Bachelor’s degree in Computer Science, ITIL certification, and at least 3 years of experience in an ICT support service environment, preferably in healthcare. Join us and grow with the Mediclinic Middle East Family.