Senior Hostess

Anantara; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi seeks a dedicated professional for a role in guest service. The ideal candidate will handle reservations, greet guests warmly, and maintain the restaurant's operations. A high school diploma and at least one year of experience in the hospitality industry are mandatory, ideally within a luxury hotel. Strong communication skills and a passion for exceptional service are also required. This position demands relocating to a remote area.

Qualifications

• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must.

Responsibilities

• Understand and adhere to hotel policies and Standard Operating Procedures.
• Perform guest interactions in a friendly manner.
• Manage reservations and seating arrangements to optimize guest satisfaction.
• Train and supervise junior hostesses.

Skills

Excellent communication skills

Team player

Passion for excellent service

Education

High School diploma

Job description

Job Description

• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• To perform every guest interaction in a friendly and welcoming manner
• To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
• To be completely familiar with the services offered in the restaurant and throughout the hotel.
• To greet and seat guests in the restaurant in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
• To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
• To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
• To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
• Pitch in and help in service whenever the need arises.
• Work with the Cashier and relieve Cashiers on break.
• Managing reservations and seating arrangements to optimize table turnover and guest satisfaction.
• Training, mentoring, and supervising junior hostesses in guest service and front-of-house operations.
• Greeting and seating guests in a professional and courteous manner.
• Handling guest inquiries, special requests, and complaints with grace and professionalism.
• Collaborating with the kitchen and serving staff to ensure efficient and timely service.
• Maintaining cleanliness and organization of the hostess station and lobby area.
• Coordinating with management to implement and uphold company policies and standards

Qualifications

• High School diploma
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills

Additional Information

Relocate to remote area