Senior Guest Experience Lead

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international hospitality company is seeking a Guest Experience Expert to enhance the guest experience. Key responsibilities include ensuring guests have memorable stays, processing requests, and maintaining a professional appearance. Candidates should possess a high school diploma or equivalent and be ready to engage in physical activities. This position emphasizes creating a safe and welcoming environment for all guests.

Qualifications

• Must follow company policies and procedures.
• Required to uphold quality standards and maintain professional appearance.
• Ability to handle physical tasks such as lifting up to 10 pounds.

Responsibilities

• Deliver a memorable experience for guests during their stay.
• Process operational needs and address guest requests.
• Ensure a safe work environment and maintain confidentiality.

Education

High school diploma or G.E.D. equivalent

Job description

A leading international hospitality company is seeking a Guest Experience Expert to enhance the guest experience. Key responsibilities include ensuring guests have memorable stays, processing requests, and maintaining a professional appearance. Candidates should possess a high school diploma or equivalent and be ready to engage in physical activities. This position emphasizes creating a safe and welcoming environment for all guests.