Senior Front Office Lead - Luxury Resort VIP Guest Service

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier luxury resort in the United Arab Emirates is seeking a Senior Guest Service Executive for the Front Office. The role involves leading a team to deliver exceptional guest services, managing daily operations, and ensuring high standards of service quality. The ideal candidate should possess a degree in Hospitality, strong knowledge of front office systems, and experience handling guests efficiently. This position offers a supportive work environment and a competitive tax-free salary in AED.

Benefits

Comprehensive healthcare

Colleague discounts on food and beverage

Company-provided accommodation

Qualifications

• Experience in the hospitality industry with a focus on front office operations.
• Ability to manage shift responsibilities effectively.
• Experience in VIP handling and service recovery.

Responsibilities

• Lead and motivate the Front Office team for exceptional guest service.
• Monitor daily operations and proactively resolve service delays.
• Conduct regular quality checks to ensure adherence to service standards.

Skills

Front office systems knowledge

Guest journey processes

Service recovery techniques

Education

Diploma or Bachelor’s degree in Hospitality

Tools

Opera or similar PMS

Job description

A premier luxury resort in the United Arab Emirates is seeking a Senior Guest Service Executive for the Front Office. The role involves leading a team to deliver exceptional guest services, managing daily operations, and ensuring high standards of service quality. The ideal candidate should possess a degree in Hospitality, strong knowledge of front office systems, and experience handling guests efficiently. This position offers a supportive work environment and a competitive tax-free salary in AED.