Senior Front Office Lead - Luxury Guest Experience (UAE)

Jumeirah; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality resort in the United Arab Emirates is looking for a Senior Guest Service Executive for its Front Office team. The role involves leading the team to provide seamless guest experiences, managing operations, and ensuring service quality at all times. Candidates should have relevant qualifications in hospitality and strong knowledge of front office systems. The position offers extensive benefits, including competitive tax-free salary and professional development opportunities.

Benefits

Colleague discounts on food and hotel stays

Comprehensive healthcare and life insurance

Paid annual leave and flight home

Qualifications

• Experience in hospitality or customer service roles.
• Ability to analyze daily operations effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the Front Office team for seamless guest experiences.
• Monitor operations and resolve service delays proactively.
• Prepare shift reports and maintain service quality checks.

Skills

Strong knowledge of front office systems

Guest journey processes

VIP handling

Education

Diploma or Bachelor’s degree in Hospitality or related field

Tools

Opera or similar PMS

Job description

A luxury hospitality resort in the United Arab Emirates is looking for a Senior Guest Service Executive for its Front Office team. The role involves leading the team to provide seamless guest experiences, managing operations, and ensuring service quality at all times. Candidates should have relevant qualifications in hospitality and strong knowledge of front office systems. The position offers extensive benefits, including competitive tax-free salary and professional development opportunities.