Senior Executive - Operations

Sobha Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a professional to manage guest relations and ensure smooth check-ins and check-outs. The ideal candidate will provide outstanding customer service as per company standards, collect guest feedback, and conduct apartment inspections. Applicants must demonstrate experience in handling guest interactions and managing profiles to ensure high satisfaction levels during their stay.

Qualifications

• Proven ability to provide outstanding customer service.
• Experience in managing guest relations and handling check-ins/check-outs.
• Strong organizational skills to manage guest profiles and feedback.

Responsibilities

• Direct communications with guests for smooth check-ins.
• Provide excellent customer service while assisting guests.
• Collect guest feedback and maintain profiles.
• Conduct apartment inspections and manage security deposits.

Job description

• Direct communications with guests before arrival to coordinate a smooth check‑in Welcome guests during check‑in and giving a fond farewell to guest while checkout. Ensure that all check‑ins and check‑outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Providing excellent customer service as per company standards.
• Meeting the guests at the reception while check in and check out.
• Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
• Ensuring excellent customer feedback and reviews on all the platforms and channels applicable.
• Apartment inspections and follow up with guests about apartment condition after check in.
• Managing security deposits from guests and return on check out after inspection and confirmation.

Required Experience

Senior IC