Senior Enterprise Growth & Customer Success Lead

Infobip UAE; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology company in Dubai is seeking a Senior Customer Growth Executive to enhance customer relationships and ensure satisfaction and retention. Responsibilities include coordinating with teams for client success, managing KPIs for business growth, and analyzing customer traffic. Ideal candidates should have at least 7 years of B2B account management experience and possess excellent communication skills in English. This role offers competitive packages and opportunities for professional growth.

Benefits

Competitive salary

Employee learning and development programs

Team-building activities

Qualifications

• Minimum 7 years of experience in B2B Enterprise Key Account Management, Customer Success or Business Development.
• Experience in SaaS industry preferred.
• Excellent written and verbal communication skills in English.

Responsibilities

• Build and maintain relationships with assigned customers to achieve overall customer health and growth.
• Serve as a focal point for customers to meet business expectations.
• Meet and exceed quarterly KPIs for assigned clients.

Skills

Relationship building

Client retention

Cross-functional coordination

Analytical skills

Communication skills

Education

Bachelor’s Degree in Business Management or related field

Job description

A leading technology company in Dubai is seeking a Senior Customer Growth Executive to enhance customer relationships and ensure satisfaction and retention. Responsibilities include coordinating with teams for client success, managing KPIs for business growth, and analyzing customer traffic. Ideal candidates should have at least 7 years of B2B account management experience and possess excellent communication skills in English. This role offers competitive packages and opportunities for professional growth.