Senior Customer Success Manager - Turkish Speaker

MongoDB; Dubai; Hybrid; AED 440,000 - 515,000; Full time

Job summary

A leading database solutions provider is seeking a motivated Senior Customer Success Manager in Dubai to enhance customer value from its subscription and services. You'll act as a strategic advisor, advocating for clients and guiding them on MongoDB best practices. The ideal candidate has over 7 years of customer-centric experience, strong technical skills, and fluency in Turkish. This role promotes a hybrid work model and promises impactful interactions with customers and internal stakeholders.

Benefits

Supportive work culture

Generous parental leave policy

Fertility assistance

Qualifications

• 7+ years of experience in Customer Success, Account Management, or similar.
• Passion for advocating on behalf of customers.
• Curiosity to learn about technology and databases.
• Ability to make decisions for effective customer outcomes.
• Previous exposure to database, cloud, and infrastructure technology.

Responsibilities

• Provide strategic guidance on MongoDB best practices.
• Collect customer feedback to improve products.
• Act as a liaison between customers and product engineering.
• Resolve critical customer issues effectively.
• Execute account plans to drive growth.
• Lead executive business reviews.
• Work on internal projects to enhance Customer Success.
• Document customer interactions accurately.

Skills

Customer advocacy

Account management

Technical aptitude

Autonomy

Entrepreneurial mindset

Collaboration

Fluency in Turkish

Tools

Gainsight

Salesforce.com

Job description

We are looking for a motivated, hardworking and hands‑on Senior Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.

Individuals in this role have a passion for technology and the ambition to dive head‑first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers.

The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and “go‑to” person for standard methodologies and advice. We are an integral part of our customer’s success with MongoDB and bring value to every interaction—from onboarding and product adoption to growth.

We are looking to speak to candidates who are based in Dubai for our hybrid working model.

Our ideal candidate will have

• 7+ years of experience working in Customer Success, Account Management, Client Services or another similarly customer‑centric role.
• A background and passion for advocating on behalf of your customers—this role should act as an extension of our customers team within MongoDB.
• A mind for technology—MongoDB and databases are inherently technical, and you should have an aptitude and curiosity to learn about those concepts.
• The ability to act with a high level of autonomy, taking full ownership of your customer portfolio and making key decisions to drive effective customer outcomes, including when to involve executive teams or the C‑suite.
• An entrepreneurial mindset—required to deviate from established procedures and often build entirely new processes or practices to serve this customer segment.
• A team player with a passion for collaboration—this role will work closely with Sales, Professional Services, Tech Services, and the broader MDB ecosystem.
• Prior exposure to database, cloud, and infrastructure technology is a plus.
• Must have fluency in Turkish both written and verbal.

On a given day in this role you will:

• Work as a strategic advisor to your customer, providing guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with other MongoDB team members, advising on optimization strategies, and recommending product features to accelerate time to value.
• Collect feedback and identify roadblocks from customers to inform Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go‑to‑market organization.
• Act as the link between customers and product engineering to develop new innovative solutions, serving as the Product team’s eyes and ears in the field.
• De‑escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB, navigating outages, and crafting custom MongoDB solutions.
• Build and execute account plans to mitigate risk and drive growth 3+ quarters ahead across your portfolio.
• Lead in‑person executive business reviews for strategic customers, including interfacing with C‑suite executives and technical leaders to align business objectives and agree on a mutual success plan.
• Work on strategic internal projects to help build the Customer Success program, creating and teaching best practices, new processes, and enablement to the broader organization.
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com.
• Provide feedback and guidance on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts, adjusting engagement strategies as needed.
• Manage the relationship with Sales Leadership and Account Executives in your territory, reporting on business performance and rolling out program updates.
• Forecast expected churn and growth for senior leadership.
• Help interview, onboard, and ramp new team members—an immediate role in shaping the team.
• Act as a leader among peers, running enablement sessions, product certifications, and speaking in team meetings to foster growth.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud‑native platform, MongoDB Atlas, is the only globally distributed, multi‑cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI‑native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment (https://www.mongodb.com/company) guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB (https://www.mongodb.com/blog/channel/culture), and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.