Senior Customer Success Leader — Dubai (Hybrid, Turkish)

MongoDB; Dubai; Hybrid; AED 440,000 - 515,000; Full time

Job summary

A leading database solutions provider is seeking a motivated Senior Customer Success Manager in Dubai to enhance customer value from its subscription and services. You'll act as a strategic advisor, advocating for clients and guiding them on MongoDB best practices. The ideal candidate has over 7 years of customer-centric experience, strong technical skills, and fluency in Turkish. This role promotes a hybrid work model and promises impactful interactions with customers and internal stakeholders.

Benefits

Supportive work culture

Generous parental leave policy

Fertility assistance

Qualifications

• 7+ years of experience in Customer Success, Account Management, or similar.
• Passion for advocating on behalf of customers.
• Curiosity to learn about technology and databases.
• Ability to make decisions for effective customer outcomes.
• Previous exposure to database, cloud, and infrastructure technology.

Responsibilities

• Provide strategic guidance on MongoDB best practices.
• Collect customer feedback to improve products.
• Act as a liaison between customers and product engineering.
• Resolve critical customer issues effectively.
• Execute account plans to drive growth.
• Lead executive business reviews.
• Work on internal projects to enhance Customer Success.
• Document customer interactions accurately.

Skills

Customer advocacy

Account management

Technical aptitude

Autonomy

Entrepreneurial mindset

Collaboration

Fluency in Turkish

Tools

Gainsight

Salesforce.com

Job description

A leading database solutions provider is seeking a motivated Senior Customer Success Manager in Dubai to enhance customer value from its subscription and services. You'll act as a strategic advisor, advocating for clients and guiding them on MongoDB best practices. The ideal candidate has over 7 years of customer-centric experience, strong technical skills, and fluency in Turkish. This role promotes a hybrid work model and promises impactful interactions with customers and internal stakeholders.