Senior Customer Journey & Loyalty Architect

مجموعة قرقاش; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading group in customer experience seeks a Customer Journey Manager to oversee and optimize the customer experience. The role involves collaboration, strategy development, and implementation of loyalty initiatives to enhance customer engagement. Candidates should have 5-7 years of relevant experience and a bachelor's degree in a related field, with a master's degree as a plus. Strong skills in CRM software and problem-solving are essential.

Qualifications

• 5-7 years of experience in customer journey management or CRM-related roles.
• Proven experience in customer journey management.

Responsibilities

• Oversee and improve the entire customer journey.
• Manage strategic design and implementation of customer experience programs.
• Collaborate with teams to map the customer journey and identify improvements.
• Develop customer personas to understand customer needs.
• Implement loyalty strategies to increase engagement and retention.
• Conduct audience research to customize loyalty programs.
• Analyze customer feedback and data for insights.
• Create communication strategies for customer engagement.

Skills

Strategic thinking

Problem-solving

Communication

Interpersonal skills

Leadership

CRM software proficiency

Data analysis

Education

Relevant bachelor's degree

Master's degree

Tools

CRM software

Marketing automation tools

Job description

A leading group in customer experience seeks a Customer Journey Manager to oversee and optimize the customer experience. The role involves collaboration, strategy development, and implementation of loyalty initiatives to enhance customer engagement. Candidates should have 5-7 years of relevant experience and a bachelor's degree in a related field, with a master's degree as a plus. Strong skills in CRM software and problem-solving are essential.