Senior Customer Insights Manager

Property Finder; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property tech company in Dubai is seeking a Customer Insights Manager responsible for developing evidence-based customer insights to inform business strategy. This role requires at least 5 years of experience in customer experience or analytics, with strong analytical skills and the proven ability to influence stakeholders. The ideal candidate should be skilled in both qualitative and quantitative research methods and bring a customer-first approach to decision-making to enhance the overall customer journey.

Qualifications

• Minimum 5 years experience in customer experience or analytics.
• 3+ years experience leading customer insights programs.
• Fluency in English; Arabic is a plus.

Responsibilities

• Develop and implement a Customer Insights strategy.
• Analyze data to identify key themes and trends.
• Create compelling insight narratives for stakeholders.

Skills

Analytical skills

Stakeholder management

Qualitative research methods

Quantitative research methods

Communication

Education

Bachelor’s degree in business or related field

Tools

Qualtrics

Job description

A leading property tech company in Dubai is seeking a Customer Insights Manager responsible for developing evidence-based customer insights to inform business strategy. This role requires at least 5 years of experience in customer experience or analytics, with strong analytical skills and the proven ability to influence stakeholders. The ideal candidate should be skilled in both qualitative and quantitative research methods and bring a customer-first approach to decision-making to enhance the overall customer journey.