Senior Customer Experience Lead — Tech Adoption & Growth

Nutanix; Dubai; Hybrid; AED 150,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a Customer Experience Manager to enhance customer relationships and drive satisfaction. You will build strong relationships with customers, develop tailored success plans, and advocate for their needs. The ideal candidate has over 5 years of experience in customer-facing technical roles, strong expertise in data center technology, and is fluent in Arabic and English. This role allows for remote work with occasional travel, fostering collaboration in a dynamic environment.

Qualifications

• 5+ years of experience in customer-facing technical roles with mid-senior level stakeholders.
• Fluency in Arabic and English is required.
• Strong technical expertise in data center technology and hyper-converged solutions.

Responsibilities

• Build and nurture strong relationships with assigned customer accounts.
• Develop and implement tailored Customer Success Plans.
• Monitor and improve customer satisfaction metrics.
• Drive product adoption and expansion by leveraging technical knowledge.
• Collaborate with internal teams to optimize resources.

Skills

Customer advocacy

Relationship building

Technical expertise in virtualization

Communication skills

Collaboration with cross-functional teams

Education

Relevant technical certifications (VCDX, VCAP, NCX, NCM, NCP)

Job description

A leading technology firm is seeking a Customer Experience Manager to enhance customer relationships and drive satisfaction. You will build strong relationships with customers, develop tailored success plans, and advocate for their needs. The ideal candidate has over 5 years of experience in customer-facing technical roles, strong expertise in data center technology, and is fluent in Arabic and English. This role allows for remote work with occasional travel, fostering collaboration in a dynamic environment.