Senior CRM & Loyalty Lead - Luxury Retail (GCC)

Omni; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail leader in Dubai seeks a CRM Manager to drive customer engagement and retention strategies across their retail portfolio. This role involves developing comprehensive CRM strategies, analyzing campaign effectiveness, and ensuring compliance with data privacy regulations. Ideal candidates have a bachelor's degree in marketing and expertise in Salesforce Marketing Cloud. Join a dynamic team focused on enhancing customer experiences and boosting revenue.

Qualifications

• Proven experience in developing CRM strategies for retail.
• Strong analytical skills to assess campaign effectiveness.
• Experience with customer segmentation and data privacy regulations.

Responsibilities

• Develop comprehensive CRM strategies to drive growth.
• Enhance customer engagement and retention across all channels.
• Analyze CRM campaign performance and optimize future initiatives.

Skills

CRM strategy development

Data analysis

Segmentation strategy

Customer engagement

Salesforce Marketing Cloud

Education

Bachelor's degree in marketing or related field

Tools

Salesforce Marketing Cloud

Data analytics tools

Job description

A luxury retail leader in Dubai seeks a CRM Manager to drive customer engagement and retention strategies across their retail portfolio. This role involves developing comprehensive CRM strategies, analyzing campaign effectiveness, and ensuring compliance with data privacy regulations. Ideal candidates have a bachelor's degree in marketing and expertise in Salesforce Marketing Cloud. Join a dynamic team focused on enhancing customer experiences and boosting revenue.