Senior Consultant / Engagement Lead - Quality 4.0 Transformation

Mcs Management Consulting & Selection S.r.l.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A management consulting firm is seeking an experienced quality management professional in Dubai. The role involves leading a significant project with responsibilities including developing quality maturity models, managing stakeholder engagement, and ensuring audit readiness. The ideal candidate has 8-12+ years of experience in quality management and strong skills in change management and data analysis.

Benefits

Project duration of 4-5 months

Immediate start

Qualifications

• 8–12+ years in quality management or transformation in complex environments.
• Proven experience with digital-quality tooling and ISO standards.
• Strong command of methodologies: Lean Six Sigma, Prosci/ADKAR.

Responsibilities

• Lead client engagement and stakeholder alignment.
• Translate assessment findings into initiatives.
• Manage project plan, risks, and reporting.

Skills

Quality management

Change management

Stakeholder engagement

Data analysis

Communication

Tools

Excel

Power BI

Minitab

Job description

Mission

Lead the end-to-end design and delivery of RTA’s transition to Quality , combining maturity modeling, assessment, roadmap definition, change management, and capability building to achieve measurable improvements in quality performance and digital adoption.

Scope & Key Deliverables

You will be accountable for delivering the following, end-to-end :

• Quality Maturity Model (bespoke to RTA)
• Design a tailored maturity model aligned to leading practices, methodologies, and digital tools.
• Define pillars : technology integration, strategic alignment, processes, culture, capabilities.
• Maturity Assessment Report
• Execute a structured assessment across sectors and agencies; identify gaps, risks, and opportunities.
• Quality Roadmap
• Build an actionable, time-phased roadmap (initiatives, owners, milestones, budget outline) for each sector / agency and a dedicated plan for Corporate Quality Assurance.
• Current State Assessment (QMS readiness)
• Review policies, processes, and documentation; identify missing / outdated standards; propose and draft enhanced revisions.
• Benchmark Study & Visit
• Plan and run a benchmark with a leading global entity; capture best practices and lessons learned for RTA.
• Proposed Amendments & Improvements
• Produce detailed proposals to close gaps, including new / replacement standards to align RTA’s QMS with global requirements.
• Change Management Plan
• Develop a structured plan (stakeholder map, ADKAR / Prosci elements, communications, risks, adoption metrics) to minimize disruption and maximize alignment.
• Quality Communication & Rollout Plan
• Define the engagement strategy, artifacts, channels, and rollout calendar for successful adoption.
• Detailed Quality Training Programs
• Design competency-based training (objectives, curricula, accreditation requirements) aligned with revised quality requirements.
• Conduct Training & Provide Evidence
• Deliver workshops / webinars / blended formats; provide attendance, recordings, and feedback evidence.
• Training Impact Report
• Measure effectiveness (pre / post assessments, retention, satisfaction); recommend improvements.
• Long-Term Development Programs Report
• Define upskilling roadmap, skills forecasting, and delivery mechanisms to sustain Quality over time.

Key Responsibilities

• Own client engagement, governance, and stakeholder alignment across RTA sectors / agencies.
• Translate assessment findings into a sequenced portfolio of initiatives with clear KPIs and benefits.
• Draft / revise standards and procedures; ensure audit-readiness and traceability.
• Orchestrate change, communications, training design and delivery.
• Coordinate benchmarking, site visits, and knowledge capture.
• Manage project plan, risks, RAID log, and reporting to steering committee.

Requirements

Required Qualifications

• 8–12+ years in quality management / transformation, preferably in transport, public sector, or complex multi-agency environments.
• Proven experience with Quality / Industry concepts and digital-quality tooling (, analytics, IoT data flows, SPC, workflow / QMS platforms).
• Strong command of ISO 9001 (and relevant sector standards), audit practices, and document control.
• Methodologies : Lean Six Sigma (Green / Black Belt), change management (Prosci / ADKAR), project / program management (PMP / PRINCE2).
• Data & tools : proficiency with Excel / Power BI / Minitab (or equivalent), collaboration suites, LMS / e-learning basics.
• Excellent written / oral English; strong facilitation and C-level communication skills.

Nice to Have

• Experience with GCC public authorities or large government programs.
• Knowledge of safety, asset management, or service excellence frameworks relevant to transport.
• Exposure to cybersecurity or data governance in quality contexts.

Success Metrics (KPIs)

• Approved maturity model and assessment report delivered to plan.
• Roadmap adoption : % initiatives approved / launched; on-time milestone delivery.
• QMS uplift : # standards updated / issued; audit-readiness score improvement.
• Change & training : stakeholder adoption index; training completion >

90%; ≥20-point avg. uplift in post-test vs. pre-test.

Engagement Model

• Reporting to : Program Director / Partner.
• Stakeholders : RTA Corporate Quality Assurance, sector / agency leadership, PMO.

Benefits

• The project duration is about 4 / 5 months
• Immediate start