Senior Concierge Leader - Elevate Guest Experience & Sales

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi seeks an Assistant Chief Concierge to supervise the Concierge Team and enhance guest satisfaction. Candidates should have a degree in Hotel Management, strong leadership, and communication skills, alongside experience in front office operations. The role includes setting departmental goals and ensuring Team Members deliver exceptional guest service.

Qualifications

• Front Office supervisory experience in hotel, leisure, or retail sector.
• Excellent grooming standards.
• Previous experience as a Concierge Supervisor or Head Concierge is advantageous.

Responsibilities

• Supervise daily Concierge operations.
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the performance of the Concierge Team Members.
• Ensure Team Members have knowledge of hotel products, services, and local area.
• Maximize sales revenues through up-selling and marketing programmes.
• Monitor Guest satisfaction reports and implement actions to improve results.
• Maintain good communication with all hotel areas.
• Project a professional manner focused on guest service.

Skills

Strong commercial awareness

Excellent leadership skills

Interpersonal and communication skills

Passion for guest service

Education

Degree or diploma in Hotel Management

Job description

A leading global hospitality company in Abu Dhabi seeks an Assistant Chief Concierge to supervise the Concierge Team and enhance guest satisfaction. Candidates should have a degree in Hotel Management, strong leadership, and communication skills, alongside experience in front office operations. The role includes setting departmental goals and ensuring Team Members deliver exceptional guest service.