Senior Concierge & Guest Experience Lead

W Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai seeks a Concierge professional responsible for delivering top-notch guest services. The ideal candidate has experience in guest services, is customer-focused, and excels in problem-solving. You will coordinate daily operations and be the key contact for guests' requests, ensuring a unique and memorable stay. Join a dynamic hotel environment dedicated to exceptional customer experiences.

Qualifications

• 2 years experience in guest services or related area.
• Ability to coordinate daily operations.
• Experience in handling guest issues effectively.

Responsibilities

• Support concierge functions as per hotel standards.
• Coordinate day-to-day operations ensuring quality service.
• Establish relationships with local attractions to enhance guest experiences.
• Handle guest requests and ensure VIPs receive appropriate service.

Skills

Guest services

Coordination

Problem solving

Customer service

Education

High school diploma or GED

2-year degree in Hotel Management or related

Job description

A luxury hotel brand in Dubai seeks a Concierge professional responsible for delivering top-notch guest services. The ideal candidate has experience in guest services, is customer-focused, and excels in problem-solving. You will coordinate daily operations and be the key contact for guests' requests, ensuring a unique and memorable stay. Join a dynamic hotel environment dedicated to exceptional customer experiences.