Senior Complaints & Quality Governance Manager

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 150,000 - 190,000; Full time

Job summary

A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's governance strategy. This full-time position offers an opportunity to impact customer satisfaction within the organization.

Qualifications

• Minimum graduation with relevant market knowledge in Banking Product & Services including background in credit and collection.
• 5 years of banking experience required.

Responsibilities

• Deliver a high quality comprehensive approach to dealing with complaints.
• Proactively identify continuous improvement initiatives.
• Handle complex escalated complaints and determine if legal advice is needed.

Skills

Good communication skills

Interpersonal skills

Education

Bachelors degree

Job description

A major banking institution in Abu Dhabi is seeking an experienced professional to manage customer complaints and enhance service quality. The role requires a Bachelor's degree, a minimum of 5 years in banking, and strong communication and interpersonal skills. Key responsibilities include addressing complex escalated complaints, promoting continuous improvement, and contributing to the bank's governance strategy. This full-time position offers an opportunity to impact customer satisfaction within the organization.