Senior Collections Training & Quality Analyst

Yubi Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading collections service provider in Dubai is looking for a Collections Call Center Trainer and Quality Analyst. This role involves developing training programs, monitoring call quality, and ensuring compliance with regulations. The ideal candidate has at least 5 years of experience in collections and training, strong analytical skills, and excellent communication abilities. Opportunities for career development and competitive pay are provided.

Qualifications

• 5+ years of experience in call center operations or customer service focused on training.
• Proven track record in developing effective training programs with facilitation skills.
• In-depth knowledge of collections practices and consumer protection laws.

Responsibilities

• Develop and deliver training programs for call center staff.
• Monitor call quality and provide feedback.
• Implement performance management frameworks for agents.

Skills

Training and development

Call quality monitoring

Analytical skills

Communication skills

Problem-solving

Education

Bachelor's degree/Master's Degree in Business Administration or related field

Tools

Call monitoring and quality assurance tools

Job description

A leading collections service provider in Dubai is looking for a Collections Call Center Trainer and Quality Analyst. This role involves developing training programs, monitoring call quality, and ensuring compliance with regulations. The ideal candidate has at least 5 years of experience in collections and training, strong analytical skills, and excellent communication abilities. Opportunities for career development and competitive pay are provided.